Job description
Our Federal Government client provides support, services and information to a range of customers. In the role of Client Services Support Officer, you will provide phone-based and administrative assistance to provide the delivery of medical and allied health services. Training and a buddy system will be used to get you fully trained in the role!
The Role and Responsibilities
• answering telephone queries from health providers and clients within a scheduled call centre environment between the hours of 8am and 5.30pm.
• checking eligibility for treatment
• processing requests for treatment
• preparing written correspondence and updating systems
• liaising with internal and external stakeholders as required
Australian Citizenship is mandatory to be considered for these roles.
About You - skills, knowledge and personal attributes;
• Excellent communication skills and the ability to build rapport with internal and external stakeholders
• Experience working with KPI’s & Targets
• Good problem-solving skills and results orientated
• Previous experience in a contact centre environment is ideal
• Sound computer literacy with the ability to toggle between multiple databases simultaneously and demonstrate good attention to detail
• Mirror APS Values : Committed to Service, Accountable & Respectful
In return you will receive:
• A 12 month assignment
• Fantastic Adelaide CBD location and after training WFH 2 days per week
• Good team culture and supportive training environment
• Attractive hourly rate of $40 per hour
If you're looking for your next opportunity and are immediately available to commence, please send your CV in MS Word format by clicking the APPLY NOW button.
For further information, please call DFP Recruitment on 08 8400 4400
Please note: Successful candidates must be Australian Citizens and be willing to undertake a National Police Clearance.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
The Role and Responsibilities
• answering telephone queries from health providers and clients within a scheduled call centre environment between the hours of 8am and 5.30pm.
• checking eligibility for treatment
• processing requests for treatment
• preparing written correspondence and updating systems
• liaising with internal and external stakeholders as required
Australian Citizenship is mandatory to be considered for these roles.
About You - skills, knowledge and personal attributes;
• Excellent communication skills and the ability to build rapport with internal and external stakeholders
• Experience working with KPI’s & Targets
• Good problem-solving skills and results orientated
• Previous experience in a contact centre environment is ideal
• Sound computer literacy with the ability to toggle between multiple databases simultaneously and demonstrate good attention to detail
• Mirror APS Values : Committed to Service, Accountable & Respectful
In return you will receive:
• A 12 month assignment
• Fantastic Adelaide CBD location and after training WFH 2 days per week
• Good team culture and supportive training environment
• Attractive hourly rate of $40 per hour
If you're looking for your next opportunity and are immediately available to commence, please send your CV in MS Word format by clicking the APPLY NOW button.
For further information, please call DFP Recruitment on 08 8400 4400
Please note: Successful candidates must be Australian Citizens and be willing to undertake a National Police Clearance.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
