Job description
The Organisation:
Our client is currently seeking an experienced APS5 Operations Officer to join a team within a Federal Government Agency based in the Adelaide CBD.
This Government agency works with people with disability, providers, and the community to deliver nationally consistent, responsive, and effective regulation of service providers. They seek to uphold the rights of, and promote the health, safety, and wellbeing of people with disability receiving supports or services.
The Operations and Housing Support Branch support the planning network through the delivery of core initiatives and projects to enhance capacity and capability to engage meaningfully with participants. The branch enables front line service staff to achieve targets, provides strategic advice on process delivery and undertake continuous improvement activities.
The Role:
The APS5 Operations Officer is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position.
The APS5 Operations Officer will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries
This is an assignment from February till 31 December 2025, working Monday to Friday, 37.5 hours per week with a payrate of $55.24 per hour plus super. This role is based in the Adelaide CBD although some work from home may be available. You must hold Australian Citizenship at the time of applying.
Responsibilities include but are not limited to:
• Providing Home and Living secretariat support for all Home and Living decisions
• Supporting Agency teams with Home and Living enquiries
• Resolving issues and complaints
• Leading and Contributing to the implementation of process improvements initiatives
• Managing, collating, interpreting, analysing data to produce reports and dashboards that inform strategic and operational planning
• Contributing to the achievement of key performance indicators, including planning targets
• Monitoring and actioning correspondence, assigning and actional internal work items
To be considered you will demonstrate:
• Demonstrated stakeholder liaison skills to work on moderately complex policy and operational issues
• Ability to use good judgement to resolve workplace issues
• Experience coordinating and planning of work requests to manage workflow and deadlines
• Effective communication skills- verbal and written , to facilitate meetings and provide high quality documentation
• Ability to work in a fast-paced environment and ability to be flexible to accommodate change requests
• Attention to detail to provide high quality data processing
• Strong administration experience and good IT skills
Desirable skills:
• Previous experience in disability or health field
• Well-developed understanding of relevant statutory, regulatory and policy frameworks and ability to apply to a range of activities and solutions to a range of problems.
To Apply
As this role is with a Federal Government Agency, applicants are required to hold Australian Citizenship at the time of applying.
To submit your application with an updated copy of your resume in MS Word format, click 'Apply Now' or for more information call Sophie Haines on 08 8400 4400.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
Our client is currently seeking an experienced APS5 Operations Officer to join a team within a Federal Government Agency based in the Adelaide CBD.
This Government agency works with people with disability, providers, and the community to deliver nationally consistent, responsive, and effective regulation of service providers. They seek to uphold the rights of, and promote the health, safety, and wellbeing of people with disability receiving supports or services.
The Operations and Housing Support Branch support the planning network through the delivery of core initiatives and projects to enhance capacity and capability to engage meaningfully with participants. The branch enables front line service staff to achieve targets, provides strategic advice on process delivery and undertake continuous improvement activities.
The Role:
The APS5 Operations Officer is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position.
The APS5 Operations Officer will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries
This is an assignment from February till 31 December 2025, working Monday to Friday, 37.5 hours per week with a payrate of $55.24 per hour plus super. This role is based in the Adelaide CBD although some work from home may be available. You must hold Australian Citizenship at the time of applying.
Responsibilities include but are not limited to:
• Providing Home and Living secretariat support for all Home and Living decisions
• Supporting Agency teams with Home and Living enquiries
• Resolving issues and complaints
• Leading and Contributing to the implementation of process improvements initiatives
• Managing, collating, interpreting, analysing data to produce reports and dashboards that inform strategic and operational planning
• Contributing to the achievement of key performance indicators, including planning targets
• Monitoring and actioning correspondence, assigning and actional internal work items
To be considered you will demonstrate:
• Demonstrated stakeholder liaison skills to work on moderately complex policy and operational issues
• Ability to use good judgement to resolve workplace issues
• Experience coordinating and planning of work requests to manage workflow and deadlines
• Effective communication skills- verbal and written , to facilitate meetings and provide high quality documentation
• Ability to work in a fast-paced environment and ability to be flexible to accommodate change requests
• Attention to detail to provide high quality data processing
• Strong administration experience and good IT skills
Desirable skills:
• Previous experience in disability or health field
• Well-developed understanding of relevant statutory, regulatory and policy frameworks and ability to apply to a range of activities and solutions to a range of problems.
To Apply
As this role is with a Federal Government Agency, applicants are required to hold Australian Citizenship at the time of applying.
To submit your application with an updated copy of your resume in MS Word format, click 'Apply Now' or for more information call Sophie Haines on 08 8400 4400.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
