Job description
- Federal Government opportunities in Newcastle
- 12-month contract
- APS6 - $60.26 per hour + super
- Hybrid work arrangement
DFP Recruitment is hiring for APS6 Service designer role with one of our Federal Government client. The Service Design Division works on process, platform, and practice solutions. The division embeds co-design and a stakeholder-view of change into our ways of working, ensuring that our designs represent the greatest value to different audiences. The APS6 Service Designer is required to provide detailed technical, professional, policy, operational support and advice in relation to complex problems.
Responsibilities of the role include but are not limited to:
- Researching and identifying insights contributing to Agency understanding of information.
- Co-creating and documenting current state service through design and research, to identify current participant and staff experience and business processes.
- Co-creating and co-facilitating process design improvements.
- Advocating for the voice and experience of participants and stakeholders through work processes.
- Co-facilitating design-thinking sessions with service users to design and test future service processes, channel and experiences.
- Applying in-depth knowledge of the role and functions of the agency and the related impacts across work areas.
- Overseeing end-to-end service experiences in line with the Digital Service Standard, ensuring changes are based on participant and staff need and are consistent for all users across different touchpoints.
- Contributing to the evaluation of proposed solutions and design at both a conceptual and tactical level.
- Assisting management with the use of system tools and other duties as required.
The successful candidate will be able to demonstrate the following:
- The role requires a candidate with a theoretical understanding of service design discipline and practical application experience.
- Role requirements for a change management in a government agency. Ability to research and translate participant needs into action
- The role requires problem-solving skills to drive human-centred design and service design initiatives, and exposure to Agile tools like JIRA and Confluence.
To Apply:
In order to be considered applicants are required to hold an Australian Citizenship.
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Deepika at dbhasin@dfp.com.au / +61 2 9200 3673.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
