Job description
Our valued State Government client is seeking an experienced Desktop Support Officer to join a team of ICT technical specialists to support enterprise services and solutions hosted and deployed in predominately Microsoft Windows and M365 computing environments. This is a CBD office-based role that may require occasional travel to sites throughout South-East Queensland.
Key responsibilities:
Technical/operational expertise
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
Key responsibilities:
- The installation, maintenance and support of the enterprise ICT environments and systems by applying knowledge and technical skills in several of the following technologies:
- Operating Systems
- Microsoft 365
- Desktop and Mobile Hardware
- Conferencing room hardware and software
- Network fundamentals TCP/IP, LAN, WAN
- Antivirus
- Scripting technologies
- Analytical and problem-solving activities within an ITIL-based framework.
- Participate in the support and deployment of ICT hardware and software across the state of Queensland.
- Consult, negotiate, liaise and provide expert advice to staff at all levels regarding the operations of the Information Systems infrastructure and facilities.
- Participate in an environment and culture in which high quality customer service is delivered through adherence to quality system documentation, continually seeking improvement in the way in which work is undertaken.
- Contribute to the effective teamwork with the Technology Services Group by developing an understanding of the roles and duties of other team members and work collaboratively to assist the team in delivering services to supported agencies.
Technical/operational expertise
- 2-3 years’ experience in a similar role
- Demonstratable analytical experience identifying, investigating and solving problems that arise when participating in an ICT support activity in a large and complex ICT environment
- Demonstrated ability to act proactively through self-direction and show a willingness to try new ways of working
- Strong knowledge of desktop and mobile hardware, Microsoft operating systems, and Microsoft 365
- Working knowledge of enterprise networking fundamentals
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
