Job description
Our client is seeking a Maintenance Support Officer to join their team in Maryborough. This busy role will see you provide efficient and high standards of customer service to customers.
As the Maintenance Support Officer, your duties will include but will not be limited to:
To be successful in this role, you will have:
This role offers an hourly rate of $49.40 + Super, an immediate start and an initial 3-month engagement with a possibility of an extension.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
As the Maintenance Support Officer, your duties will include but will not be limited to:
- Call Centre environment within small teamArranging responsive maintenance for Government Assets
- Answering or making customer calls to address their maintenance needs
- Engaging with callers to confirm or clarify information and calming angry customers, as needed
- Building relationships with customers and contractors
- Appropriately using software, databases, scripts, and tools
- Understanding and striving to meet or exceed call centre metrics
- Providing consistent customer service
To be successful in this role, you will have:
- Previous Call Centre experience will be highly regarded.
- Demonstrated high level interpersonal skills including negotiation, minimisation of aggression and dispute resolution as appropriate.
- Ability to meet KPI’s.
- Excellent communication skills.
- Ability to work in a team
This role offers an hourly rate of $49.40 + Super, an immediate start and an initial 3-month engagement with a possibility of an extension.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
