Job description
Our client is committed to innovation and technology to benefit future generations. Their aim is to transition people and businesses to affordable, clean energy by leveraging smart technology to cut costs and pass savings to their members. Innovating beyond traditional electricity retail, they are seeking a passionate and experienced Billing Analyst who shares their commitment to technology and sustainability. You might be the one they’re looking for!
Reporting to the Head of Customer Operations, you will handle billing queries and ensure exceptional customer satisfaction through prompt resolution of billing issues, accurate billing, payment allocations, and records maintenance. This role suits an ambitious professional who thrives in a fast-paced environment, has a keen eye for detail, and can work both independently and as part of a team to provide excellent service and support.
As the Billing Specialist, you will:
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
Reporting to the Head of Customer Operations, you will handle billing queries and ensure exceptional customer satisfaction through prompt resolution of billing issues, accurate billing, payment allocations, and records maintenance. This role suits an ambitious professional who thrives in a fast-paced environment, has a keen eye for detail, and can work both independently and as part of a team to provide excellent service and support.
As the Billing Specialist, you will:
- Oversee the complete billing process for electricity and gas.
- Resolve billing issues efficiently within internal standards.
- Ensure billing accuracy and compliance with agreements and pricing.
- Provide expert advice to business and project teams.
- Address complex customer and stakeholder inquiries and complaints.
- Develop and maintain billing processes and procedures.
- Perform audits and reconciliations of accounts and payments.
- Generate regular operational reports.
- Stay informed on industry regulations and best practices.
- Identify and implement improvements to business processes.
- Manage special projects assigned by leadership.
- Conduct user acceptance testing for system upgrades and new software.
- Adapt to a fast-paced environment and changing operational demands.
- Experience in the retail energy market, including C&I billing, network tariffs, and billing practices.
- Strong decision-making skills and attention to detail.
- Ability to multi-task and solve problems in a fast-paced environment.
- Excellent organizational and time management skills.
- Advanced Excel skills and report generation.
- Commitment to positive customer outcomes and strong relationships.
- Conflict resolution and negotiation skills.
- Ability to work both independently and as part of a team.
- Excellent problem-solving and decision-making abilities.
- Effective time and task management to meet deadlines
- Tech-savvy with a focus on enhancing operational efficiency and sustainability.
- Experience in commercial and embedded network billing.
- Exciting start-up role with significant impact.
- Opportunity to shape product development and regional expansion.
- Freedom and a key role in the Customer Operations Team.
- Open-minded and dynamic work environment.
- Five weeks annual leave and excellent work-life balance.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
