Job description
Why Join Us?
Established in 1840, we’re Australia’s first member-owned wellbeing company, delivering health, wealth, and care services to more than 700,000 Australians. Today, while we’ve grown to a company of more than 7000 employees, our focus remains the same as it was 180 years ago — to deliver Real Wellbeing for our customers, members, and the community. We support your Real Wellbeing so you can better support our members’ and customers’ wellbeing journey
About the Role:
In this role, you will play a vital part in supporting the growth of our health fund. You will primarily engage with our members to explain the value of health insurance and why our health fund is the right choice for them. With a customer-centric approach, you’ll make personalised recommendations to meet the diverse needs of our members at different life stages.
Working in the Customer Retention Team, your responsibilities will include:
This role offers flexibility to work from home, with occasional visits to the head office. You’ll work a rotating roster between 8:30am and 6:00pm AEST, Monday to Friday.
About You:
You are a people-oriented individual who thrives in a busy, team-driven environment. You’re confident, empathetic, and eager to provide excellent customer service. In addition, you’ll bring the following skills and experience:
What’s in it for You?
This role starts 13 January 2025 and runs through the rate review period until May 2025. If this sounds like the right opportunity for you, apply now or send your CV to Harley at hdarmanin@dfp.com.au. Join an impactful team during this exciting phase!
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
- Flexible team environment within a dynamic, supportive culture
- Strong career development opportunities
- Hybrid work arrangements that support work-life balance
Established in 1840, we’re Australia’s first member-owned wellbeing company, delivering health, wealth, and care services to more than 700,000 Australians. Today, while we’ve grown to a company of more than 7000 employees, our focus remains the same as it was 180 years ago — to deliver Real Wellbeing for our customers, members, and the community. We support your Real Wellbeing so you can better support our members’ and customers’ wellbeing journey
About the Role:
In this role, you will play a vital part in supporting the growth of our health fund. You will primarily engage with our members to explain the value of health insurance and why our health fund is the right choice for them. With a customer-centric approach, you’ll make personalised recommendations to meet the diverse needs of our members at different life stages.
Working in the Customer Retention Team, your responsibilities will include:
- Connecting with members through both inbound and outbound calls to reduce churn and improve retention
- Assisting members with cover reviews by conducting in-depth needs analysis and recommending suitable coverage options
- Supporting customers, including overseas visitors, with their health insurance decisions and ensuring long-term satisfaction
- Driving initiatives to reduce the number of members switching to competitors or dropping out of private health insurance altogether
This role offers flexibility to work from home, with occasional visits to the head office. You’ll work a rotating roster between 8:30am and 6:00pm AEST, Monday to Friday.
About You:
You are a people-oriented individual who thrives in a busy, team-driven environment. You’re confident, empathetic, and eager to provide excellent customer service. In addition, you’ll bring the following skills and experience:
- Proven customer service experience, ideally in a contact centre environment
- Ability to quickly build rapport and show empathy over the phone
- Strong sales and retention skills, with experience in objection handling
- Excellent computer skills and the ability to navigate various systems
- Ability to meet and exceed targets and KPIs
- Strong problem-solving and analytical skills
- A team player who understands the importance of individual performance
- Previous experience working from home is highly desirable
- Understanding of compliance and regulatory requirements
- A genuine hunger for growth and development, with a passion to build your skillset
What’s in it for You?
- Flexible hybrid work arrangements in Melbourne, fostering collaboration and work-life balance
- Access to DFP Learning for your professional development
- Join an industry leader with over 40 years of experience in wellbeing services
- Be part of a supportive and inclusive team culture
This role starts 13 January 2025 and runs through the rate review period until May 2025. If this sounds like the right opportunity for you, apply now or send your CV to Harley at hdarmanin@dfp.com.au. Join an impactful team during this exciting phase!
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
