Job description
Job Title: Call Centre Operative
Employer: DFP Recruitment Client – State Government
Position Type: 6 Months Full time Casual Temporary Contract ASAP START
Pay Rate: $60 per hour + Super
Location: Innaloo, WA 6018
*MUST HAVE A CURRENT VALID PSVU CHECK!!!!
Key Responsibilities;
Essential to be successful in the role;
If you are shortlisted, i will give you a call in the next few days to discuss your application.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
Employer: DFP Recruitment Client – State Government
Position Type: 6 Months Full time Casual Temporary Contract ASAP START
Pay Rate: $60 per hour + Super
Location: Innaloo, WA 6018
*MUST HAVE A CURRENT VALID PSVU CHECK!!!!
Key Responsibilities;
- Answering enquiries on the phone and email;
- Providing assistance to customers in the usage of the new services;
- Implementation of customer requests;
- Accurate data entry to the customer relationship management system to record each case handled; and
- Appropriate reporting and escalation of cases if required.
Essential to be successful in the role;
- Contact Centre Experience
- Traffic Infringements knowledge and systems (Desirable)
Reliability / time management - Working to structured scheduled environment
- Working with industry standard contact centre KPI’s, examples below;
- accuracy of information (Quality Assurance);
- adherence to legislation, Department processes policies; and
- adherence to schedule and rosters.
- Team player
- Problem solving and analytical skillS
If you are shortlisted, i will give you a call in the next few days to discuss your application.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.