Job description
Are you passionate about delivering exceptional customer service? Are you looking to get into government?
Our state government client is seeking experienced candidates for numerous Customer Support Officer positions. This role plays a key role in supporting heavy vehicle operators as they navigate accreditation standards, processes, and legal requirements in WA.
Customer Support Officer – Heavy Vehicle Accreditation
Rate: $39.80 per hour plus Superannuation
Location: Redcliffe, WA
Hours: Full-time – 38 hours per week
Days: Monday to Friday (between 7am to 6pm + 30 min lunch break)
Duration: Initial 3-month contract with possible extension
Type: Temporary casual contract (no leave entitlements – casual loading included in rate)
What You’ll Do:
If you're ready to take on a dynamic role where no two days are the same, and you thrive in a fast-paced environment, APPLY NOW with your updated resume or contact Jesse at DFP Recruitment Perth via jchiplinsky@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
Our state government client is seeking experienced candidates for numerous Customer Support Officer positions. This role plays a key role in supporting heavy vehicle operators as they navigate accreditation standards, processes, and legal requirements in WA.
Customer Support Officer – Heavy Vehicle Accreditation
Rate: $39.80 per hour plus Superannuation
Location: Redcliffe, WA
Hours: Full-time – 38 hours per week
Days: Monday to Friday (between 7am to 6pm + 30 min lunch break)
Duration: Initial 3-month contract with possible extension
Type: Temporary casual contract (no leave entitlements – casual loading included in rate)
What You’ll Do:
- Provide Advice: Provide clear, timely, and accurate advice to transport operators, helping them understand and comply with the WA Heavy Vehicle Accreditation Scheme (WAHVAS) standards.
- Engage with Customers: Liaise with customers, respond to enquiries, and enter audit details.
- Stay on Top of Compliance: Monitor accreditation status and issue 28-day notices to operators to ensure timely action and compliance.
- Support Audits: Assist in conducting random and triggered audits, ensuring everything runs smoothly.
- Helpdesk: Provide assistance to the helpdesk, resolving customer queries efficiently and with a focus on great service.
- Accurate Record-Keeping: Log customer details, feedback, and complaints with precision, ensuring a seamless experience for all stakeholders.
- Provide Information: Distribute publications, brochures, and technical information to customers, offering expert advice on relevant content.
- Collaborate with Key Stakeholders: Establish and maintain effective working relationships with both internal teams and external stakeholders, such as transport operators and government agencies.
- Drive Professionalism: Represent the client with integrity and professionalism during external audits and interactions.
- 3+ years' experience in an administration and/or customer service role.
- Ability to understand and apply regulations, standards, policies, and procedures.
- Excellent research, analysis, and problem-solving skills.
- Proven experience building and enhancing stakeholder relationships.
- Top-notch organization skills to meet deadlines and handle multiple tasks.
- Great written communication skills.
- Full working rights within Australia
- Current National Police Clearance (or able to obtain if successful)
- Current C Class Driver’s Licence
If you're ready to take on a dynamic role where no two days are the same, and you thrive in a fast-paced environment, APPLY NOW with your updated resume or contact Jesse at DFP Recruitment Perth via jchiplinsky@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
