Job description
About the Role:
As a Business Support Advisor, you’ll be the first point of contact for customers, providing timely assistance and troubleshooting technical issues within the Victorian Public Transport ticketing system. You’ll work closely with the Level 2 Support team, escalating complex cases when needed and contributing to improvements in the knowledge base.
Key Responsibilities:
You’ll work across a 24/7 rotating roster:
What’s on Offer:
Apply Now:
Click Apply to submit your application or contact Harley Darmanin at DFP Recruitment on 03 8632 9957 for a confidential discussion.
#scr-harley-darmanin
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
As a Business Support Advisor, you’ll be the first point of contact for customers, providing timely assistance and troubleshooting technical issues within the Victorian Public Transport ticketing system. You’ll work closely with the Level 2 Support team, escalating complex cases when needed and contributing to improvements in the knowledge base.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat
- Assist with technical troubleshooting, including system navigation, account setup, and password resets
- Manage and document support tickets in line with SLAs
- Escalate unresolved issues to Level 2 Support with detailed case information
- Contribute to FAQs and troubleshooting guides to support continuous improvement
- Build strong, positive relationships with customers by providing clear updates and professional support
You’ll work across a 24/7 rotating roster:
- 7am – 3pm (Office-based)
- 3pm – 11pm (Work from home)
- 11pm – 7am (Work from home)
What’s on Offer:
- Salary of $56,000 + super + shift allowances/penalties
- Initial 6-month contract with a strong view to permanency
- Join a positive, inclusive, and fast-paced team environment
- Opportunities for growth and professional development
- Access to DFP’s candidate benefits, including free upskilling with DFP Learning
- Previous experience in a service desk, helpdesk, technical support, or customer support role
- Strong technical troubleshooting skills and a customer-first mindset
- Excellent communication, documentation, and problem-solving skills
- Flexibility to work across a rotating 24/7 roster
- Ability to work independently while staying connected to the wider team
- You must have full, permanent Australian working rights (citizenship or permanent residency).
Apply Now:
Click Apply to submit your application or contact Harley Darmanin at DFP Recruitment on 03 8632 9957 for a confidential discussion.
#scr-harley-darmanin
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
