Job description
Make a real difference in the community! Join a leading Australian Government agency supporting Australia's culturally and linguistically diverse (CALD) communities. We’re seeking passionate and professional Customer Service Operators to work in a busy, supportive Contact Centre environment.
About the Role:
#scr-yjala-powell
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
About the Role:
- Manage inbound calls, connecting non-English speaking clients to interpreters and third-party services
- Register and allocate interpreters within targeted timeframes
- Create invoices and maintain accurate records
- Meet KPIs for handling time, adherence, and service quality
- Deliver high-quality customer service to a diverse client base
- Friendly, patient, and committed to helping others
- Passion for diversity, multiculturalism, and public service
- Strong attention to detail and excellent communication skills
- Ability to thrive in a KPI-driven and structured environment
- Previous Contact Centre or government customer service experience (highly regarded)
- Casual temporary opportunity with potential for ongoing APS contracts
- Full-time hours, Monday to Sunday roster (shifts between 8 am – 8 pm)
- 100% in-office role – Melbourne CBD/Docklands
- Comprehensive training, coaching, and support provided
- Australian Citizenship
- Ability to obtain Baseline Security Clearance and pass employment suitability checks
- Attractive hourly rate
- Career development potential in the public sector
- Supportive team culture and ongoing professional development
#scr-yjala-powell
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
