Job description
We are seeking a Customer Service and Administration Officer to join our client in the agriculture industry in this full time permanent position.
In this role, you’ll be the first point of contact for our valued customers, providing exceptional service while supporting internal teams through efficient administration, order management, and marketing support.
Initally this role will be fully remote with an opportunity to become hybrid in the coming months.
Key Responsibilities:
If you are passionate about delivering great customer service, love being part of a team, and want to grow with a business that’s making a difference, we would love to hear from you!
Apply Now!
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
In this role, you’ll be the first point of contact for our valued customers, providing exceptional service while supporting internal teams through efficient administration, order management, and marketing support.
Initally this role will be fully remote with an opportunity to become hybrid in the coming months.
Key Responsibilities:
- Provide outstanding customer service via phone, email, and face-to-face interactions.
- Manage customer orders, inquiries, and issues efficiently and professionally.
- Support the sales team with order processing, customer follow-ups, and sales data analysis.
- Accurately maintain records in ERP and CRM systems.
- Assist with marketing initiatives, including social media management and promotional activities.
- Support inventory management and supply chain coordination.
- Perform general administrative tasks to assist management and other departments.
- Contribute to continuous improvement initiatives focused on customer satisfaction.
- Minimum 3 years' experience in customer service and administration roles.
- Strong computer proficiency, especially with Microsoft Office 365, ERP, and CRM systems.
- Experience within the agricultural industry is advantageous but not essential.
- Excellent attention to detail, organisational skills, and time management.
- Ability to work autonomously with proactive problem-solving skills.
- A customer-centric, positive, and professional approach.
- Strong communication skills, both written and verbal.
- Ability to thrive in a fast-paced, evolving business environment.
- Professional, resilient, and adaptable.
- High standards of integrity and a strong safety mindset.
- A team player with a collaborative attitude.
- Comfortable adopting new systems and technologies.
- Opportunity to work in a growing, innovative company.
- Initial fully remote work, with potential transition to a hybrid model.
- Supportive and positive team culture.
- Opportunities for career development and learning.
If you are passionate about delivering great customer service, love being part of a team, and want to grow with a business that’s making a difference, we would love to hear from you!
Apply Now!
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
