Job description
- Permanent Case Officer Roles - Newcastle (January Start)
- Salary: $65K-$75K + Super + Benefits
- Operating Hours: 8:00 am - 6:00 pm (Rotating Shifts) – 7.5 hours per day
- Career progression
As a Case Officer, you'll be at the forefront of customer service, providing support to individuals lodging insurance claims and accessing superannuation benefits under invalidity or terminal illness grounds.
Key Responsibilities:
- Serve as the first point of contact for insurance claims, including Death, TPD, Trauma Insurance, Income Protection, and Personal Injury claims.
- Handle inbound and outbound calls with empathy, managing potentially sensitive and complex conversations.
- Process, lodge, and triage claims, ensuring timely follow-up and completion.
- Actively manage and track claims within service level agreements (SLAs), escalating when necessary.
- Provide accurate information without offering financial advice.
- Participate in team training to enhance knowledge and skills.
- Maintain customer records, respond to inquiries, and manage dissatisfaction feedback.
- Experience: Previous roles as a Claims Administrator or within superannuation.
- Skills: Strong verbal and written communication, detail-oriented, proficient in Word, Outlook, and Excel.
- Certifications: RG 146 compliance (or willingness to undertake study).
- Attributes: Empathetic, proactive, and a team player with the ability to manage tasks independently.
- A diverse and inclusive workplace where all backgrounds are welcome.
- A chance to contribute to shaping the future of financial services and healthcare.
You must be an Australian Citizen or Permanent Resident to be eligible for this role. Must be able to obtain a national police check.
If you are interested in this role, please do APPLY NOW with your resume and expression of interest in MS Word format or call Amy on 02 9200 3671 for more information.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
