Job description
Our State Government partner is currently looking for 3 x AO3 Maintenance Support Officer to join their busy team in Cannon Hill.
As the Maintenance Support Officer, your duties will include:
To be considered for this role, you will have:
This role offers an hourly rate of $49.40 + Super and an immediate start to 31 January with a possibility of an extension.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
As the Maintenance Support Officer, your duties will include:
- Arranging responsive maintenance for Government Housing Properties
- Answering or making customer calls to address their maintenance needs.
- Engaging with callers to confirm or clarify information and calming angry customers, as needed.
- Building relationships with customers and contractors
- Appropriately using software, databases, scripts, and tools
- Understanding and striving to meet or exceed call centre metrics.
- Providing consistent customer service
To be considered for this role, you will have:
- Call Centre Skills/Knowledge.
- Problem-solving and de-escalation skills.
- Ability to multitask
- Exceptional customer service, active listening and verbal and written communication skills
- Strong time management and decision-making skills
- Being able to collaborate and work in a team.
- Microsoft Office Skills/Knowledge: Excel, Word, Teams
This role offers an hourly rate of $49.40 + Super and an immediate start to 31 January with a possibility of an extension.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
