Job description
Our client is currently seeking an APS6 Case Management Officer to join the team within a Federal Government Agency based in the Adelaide CBD.
The Administrative Review Tribunal Case Management (ART) Branch manages all external review applications in the Administrative Appeals Tribunal (AAT). The branch aims to improve the experience of current and prospective participants in the Agency by resolving disputes in a timely and consistent manner.
Responsibilities may include but are not limited to:
• Maintaining a considerable level of contact with internal and external stakeholders, providing detailed technical, professional, policy, operational support and advice in relation to complex, difficult or sensitive issues.
• Undertaking end to end case management activities, with appropriate line manager input and oversight.
• Resolving matters through case management of ART applications in relation to reviewable decisions in section 100 of the NDIS Act 2013, including NDIS plan and access decisions.
• Undertaking case management of complex ART matters, undertaking analysis and developing options for early resolution.
• Obtaining necessary information and advice for the effective resolution of ART matters.
• Applying alternate dispute resolution methods and advocacy skills, resolving applications and reviews, in keeping with the model litigant principles.
• Attending Case Conferences, Conciliations and Hearings conducted by the ART.
• Preparing documents detailing resolution options and outcomes at Case Management meetings.
• Assessing and responding in priority and risk matters, including risk that impact the participant, Scheme sustainability and the Agency.
• Preparing and building participant plans to reflect funded supports.
Key skills required for the role:
• Experience in individual case management, particularly involving risk and vulnerable participants.
• Proficient in interpreting information and legislation to reach agreed resolutions.
• Strong decision-making skills, with the ability to justify decisions based on evidence.
• Knowledgeable about supports for people with disabilities.
• Effective at engaging with a diverse range of people.
• Demonstrated ability to achieve individual and team goals and targets.
• An understanding of or lived experience in the field of disability is highly desirable.
As this role is within the Federal Government, applicants are required to be Australian Citizens to be considered.
If you are interested in this role, please APPLY NOW
Successful applicants will be contacted by a DFP consultant
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
The Administrative Review Tribunal Case Management (ART) Branch manages all external review applications in the Administrative Appeals Tribunal (AAT). The branch aims to improve the experience of current and prospective participants in the Agency by resolving disputes in a timely and consistent manner.
Responsibilities may include but are not limited to:
• Maintaining a considerable level of contact with internal and external stakeholders, providing detailed technical, professional, policy, operational support and advice in relation to complex, difficult or sensitive issues.
• Undertaking end to end case management activities, with appropriate line manager input and oversight.
• Resolving matters through case management of ART applications in relation to reviewable decisions in section 100 of the NDIS Act 2013, including NDIS plan and access decisions.
• Undertaking case management of complex ART matters, undertaking analysis and developing options for early resolution.
• Obtaining necessary information and advice for the effective resolution of ART matters.
• Applying alternate dispute resolution methods and advocacy skills, resolving applications and reviews, in keeping with the model litigant principles.
• Attending Case Conferences, Conciliations and Hearings conducted by the ART.
• Preparing documents detailing resolution options and outcomes at Case Management meetings.
• Assessing and responding in priority and risk matters, including risk that impact the participant, Scheme sustainability and the Agency.
• Preparing and building participant plans to reflect funded supports.
Key skills required for the role:
• Experience in individual case management, particularly involving risk and vulnerable participants.
• Proficient in interpreting information and legislation to reach agreed resolutions.
• Strong decision-making skills, with the ability to justify decisions based on evidence.
• Knowledgeable about supports for people with disabilities.
• Effective at engaging with a diverse range of people.
• Demonstrated ability to achieve individual and team goals and targets.
• An understanding of or lived experience in the field of disability is highly desirable.
As this role is within the Federal Government, applicants are required to be Australian Citizens to be considered.
If you are interested in this role, please APPLY NOW
Successful applicants will be contacted by a DFP consultant
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
