Job description
We are seeking APS5 Offers and Payments Officers to join a Federal Government department located in Greenway ACT. This contract is up to 12 months, which includes paid leave and 15.4% superannuation.
The Scheme is a high priority for the Government and the department, with the ongoing commitment to continually improve outcomes for survivors. The Scheme interacts with survivors to provide an outcome that can make a real difference in people’s lives
The department is committed to the success of the Scheme and developing high performing staff who provide empathic, survivor focused, trauma informed support.
The Service Delivery Branch is responsible for managing the end-to-end process for applications made under the Scheme. This includes liaising with applicants, receiving and validating applications, assessing and developing recommendations based on the legislation and advising outcomes to applicants.
What you will do:
Our ideal candidate:
Offers and Payments role specific:
Applicants are required to hold Australian Citizenship at time of application and hold a Baseline security clearance. Candidates who do not currently hold a Baseline must be able to obtain and maintain this level of clearance.
If you are interested in this role, please APPLY NOW or call Jane Rippingale at DFP Recruitment on (02) 6162 7333 or email jrippingale@dfp.com.au for further information.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
The Scheme is a high priority for the Government and the department, with the ongoing commitment to continually improve outcomes for survivors. The Scheme interacts with survivors to provide an outcome that can make a real difference in people’s lives
The department is committed to the success of the Scheme and developing high performing staff who provide empathic, survivor focused, trauma informed support.
The Service Delivery Branch is responsible for managing the end-to-end process for applications made under the Scheme. This includes liaising with applicants, receiving and validating applications, assessing and developing recommendations based on the legislation and advising outcomes to applicants.
What you will do:
- Apply the National Redress Scheme for Institutional Child Sexual Abuse Act 2018 and relevant policies, procedures and guidelines to progress applications
- Make and receive calls to applicants and their nominees (this includes receiving calls from the National Redress Scheme phone line)
- Prepare, edit and quality check letters and notices sent to applicants, nominees and institutions
- Conduct detailed research and prepare complex request for information packages
- Code application information in Case Manager, keeping accurate and comprehensive records
- Under limited direction, be accountable for organising workflow and escalating risks and issues when needed.
Our ideal candidate:
- Communicates confidently and presents messages in a clear, concise and articulate way
- Engages in research and makes decisions based on subject matter knowledge and judgement
- Applies legislation, policies, procedures and information management requirements
- Understands relevant government privacy, ethics and workplace health and safety and security protocols
- Interprets complex information and identifies key aspects to support validation, assessment and recommendation processes
- Possesses high-level research and analytical skills to make accurate conclusions based on information and evidence
- Possesses high-level accuracy and attention to detail in reading, writing and talking about applications, as well as the processing and recording of information
- Has self-awareness and the ability to self-manage in a complex, changing environment whilst in a diverse team with a high workload in a high-risk environment.
Offers and Payments role specific:
- Use Case Management system to accurately code an Independent Decision Maker’s determination
- Draft quality documents and use information sources available for accuracy
- Quality Assurance of the work of team member and documents for posting
- Monitor group mailboxes and accurately progress allocated work
- Move documents into Case Manager and validation of these documents
- Accept and, where necessary, return hard copy applications
- Progress acceptance documents for applicant payments
- Quality assure payment instalment changes and all documents confirming payment
- Make calls to applicant and/or their nominees to support outcomes and payments being finalised.
Applicants are required to hold Australian Citizenship at time of application and hold a Baseline security clearance. Candidates who do not currently hold a Baseline must be able to obtain and maintain this level of clearance.
If you are interested in this role, please APPLY NOW or call Jane Rippingale at DFP Recruitment on (02) 6162 7333 or email jrippingale@dfp.com.au for further information.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
