Job description
The Opportunity
On behalf of a Federal Government Agency we are looking for APS5 Internal Review Officer to join the Internal Review and Complaints team based in Richmond or Geelong. The role will be 12 months, working 37.5 hours per week, paying $55.24 per hour plus super.
The team are responsible for handling resolution of reviews and complaints working directly with participants, providers, internal and external stakeholders.
Responsibilities may include but are not limited to;
As this role is within the Federal Government, applicants are required to hold Australian Citizenship in order to be considered.
If you are interested in this role, please APPLY NOW or call Mo at DFP Recruitment on 03 8632 9900.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
On behalf of a Federal Government Agency we are looking for APS5 Internal Review Officer to join the Internal Review and Complaints team based in Richmond or Geelong. The role will be 12 months, working 37.5 hours per week, paying $55.24 per hour plus super.
The team are responsible for handling resolution of reviews and complaints working directly with participants, providers, internal and external stakeholders.
Responsibilities may include but are not limited to;
- Collect and assess information related to review requests from participants.
- Inform participants and their representatives about the review, decision-making, and appeals processes.
- Make evidence-based decisions in accordance with the relevant Act, Rules, Guidelines, and Policies.
- Effectively manage caseloads, ensuring reviews are completed within established timeframes.
- Contribute to continuous improvement efforts aimed at enhancing service delivery, systems, and processes.
- Previous experience in a similar role, ideally in an internal review or complaints handling capacity.
- Proven ability to conduct high-level assessments and decision-making in relation to complex claims.
- Strong understanding of working within legislative frameworks and guidelines.
- Excellent analytical skills and the ability to assess complex information.
- Strong stakeholder management and communication skills.
- Sound judgment and the ability to make informed decisions based on evidence.
As this role is within the Federal Government, applicants are required to hold Australian Citizenship in order to be considered.
If you are interested in this role, please APPLY NOW or call Mo at DFP Recruitment on 03 8632 9900.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
