Job description
The Opportunity
We are seeking an APS4 Case Management Support Officers to join a Federal Government Agency based in Brisbane CBD. The position is a 12-month contract initially, with the possibility for extension.
The position will support the AAT (Administrative Appeals Tribunal) Case Management Branch to manage all external review applications in the AAT.
The Case Management Support role will be required to provide operational and administrative support that is informed and directed by sound knowledge in ART matters, associated correspondence and organising assessments and may undertake some research and analysis activities.
As a Case Management Support Officer, you will be required to:
As this role is within the Federal Government, applicants are required to hold Australian Citizenship in order to be considered.
This is a 12 month assignment with view to extension. Up to 2 days WFH per week available following training.
If you are interested in this role, please APPLY NOW through the available link.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
We are seeking an APS4 Case Management Support Officers to join a Federal Government Agency based in Brisbane CBD. The position is a 12-month contract initially, with the possibility for extension.
The position will support the AAT (Administrative Appeals Tribunal) Case Management Branch to manage all external review applications in the AAT.
The Case Management Support role will be required to provide operational and administrative support that is informed and directed by sound knowledge in ART matters, associated correspondence and organising assessments and may undertake some research and analysis activities.
As a Case Management Support Officer, you will be required to:
- Receiving and registering new ART matters.
- Actioning and directing correspondence.
- Analysing and assessing ART Applications received by the NDIA.
- Preparing and filing Tribunal documents as required for ART Applications received by the AAB within strict time frames.
- Assessing and responding to risk from processes, including in terms of privacy considerations and priority.
- Organising assessments to support the decision-making process for case managers.
- Supporting Work Allocations
- Data and compliance reporting support
- Undertaking various administrative/clerical tasks incl. plan building and case management support
- Assist with onboarding of new staff
- Previous experience within a similar field with strong administration skills.
- Ability to undertake a problem-solving approach and be inquisitive.
- Ability to produce work in a deadline driven environment.
- Strong attention to detail.
- Sound computer literacy skills with exposure to ShaePoint and CRM's.
- Disability sector experience is advantageous.
As this role is within the Federal Government, applicants are required to hold Australian Citizenship in order to be considered.
This is a 12 month assignment with view to extension. Up to 2 days WFH per week available following training.
If you are interested in this role, please APPLY NOW through the available link.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
