Job description
APS3 Participant Support Officer – Armadale, WA
📍 Location: Armadale, WA
💼 Contract Type: 12-Month Contract (Full-Time hours, on a labour hire basis, meaning there is casual loading already included in the rate in lieu of leave entitlements)
💰 Hourly Rate: $37.36 p/h + Super (already includes casual loading)
📅 Closing Date: Sunday, 2nd March 2025 (Preferably apply earlier)
📩 Contact: dcargin@dfp.com.au
Why Join This Role?
✅ Secure a 12-month contract with potential extensions.
✅ Make a real impact by supporting individuals in a meaningful government program.
✅ Be part of a collaborative team environment where your contributions matter.
About the Role
As an APS3 Participant Support Officer, you will be the first point of contact for participants, providing high-quality customer service and administrative support. This role is ideal for someone with strong interpersonal skills, a passion for helping others, and excellent attention to detail.
Key Responsibilities
🟢 Assist with front-of-house support, guiding customers and addressing face-to-face enquiries.
🟢 Manage participant matters by actioning planning tasks in line with the NDIS Act.
🟢 Handle enquiries via phone, email, and the NDIA online support system.
🟢 Coordinate appointments and ensure office facilities are accessible for all participants.
🟢 Conduct research, prepare reports, and maintain accurate documentation.
🟢 Receive and log complaints and feedback, ensuring appropriate follow-ups.
🟢 Perform data entry and ensure records are updated and accurate.
What We’re Looking For
✔ Customer Service Experience – Ability to assist with face-to-face, phone, and email enquiries.
✔ Strong Communication Skills – Clear, professional, and empathetic interactions with participants and stakeholders.
✔ Excellent Organisation & Administration – Managing multiple tasks efficiently in a dynamic environment.
✔ Attention to Detail – Ensuring records, reports, and correspondence are accurate and up to date.
✔ Team-Oriented Mindset – Ability to collaborate and contribute positively within a team.
Eligibility Requirements
🔹 Australian Citizenship is required for this role. Non-negotiable.
🔹 Ability to obtain and maintain a National Criminal History Check, NDIS Worker Screening Check, and Working with Children Check.
How to Apply📌
Applications close at 10 PM AEST on Sunday, 2nd March 2025.
🚀 Early applications are strongly encouraged, as assessments will be conducted on a rolling basis.
For more information, please email dcargin@dfp.com.au, however there is not much more information to provide, so I encourage you to just apply if you are suitable.
Join us in making a difference—apply today!
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
📍 Location: Armadale, WA
💼 Contract Type: 12-Month Contract (Full-Time hours, on a labour hire basis, meaning there is casual loading already included in the rate in lieu of leave entitlements)
💰 Hourly Rate: $37.36 p/h + Super (already includes casual loading)
📅 Closing Date: Sunday, 2nd March 2025 (Preferably apply earlier)
📩 Contact: dcargin@dfp.com.au
Why Join This Role?
✅ Secure a 12-month contract with potential extensions.
✅ Make a real impact by supporting individuals in a meaningful government program.
✅ Be part of a collaborative team environment where your contributions matter.
About the Role
As an APS3 Participant Support Officer, you will be the first point of contact for participants, providing high-quality customer service and administrative support. This role is ideal for someone with strong interpersonal skills, a passion for helping others, and excellent attention to detail.
Key Responsibilities
🟢 Assist with front-of-house support, guiding customers and addressing face-to-face enquiries.
🟢 Manage participant matters by actioning planning tasks in line with the NDIS Act.
🟢 Handle enquiries via phone, email, and the NDIA online support system.
🟢 Coordinate appointments and ensure office facilities are accessible for all participants.
🟢 Conduct research, prepare reports, and maintain accurate documentation.
🟢 Receive and log complaints and feedback, ensuring appropriate follow-ups.
🟢 Perform data entry and ensure records are updated and accurate.
What We’re Looking For
✔ Customer Service Experience – Ability to assist with face-to-face, phone, and email enquiries.
✔ Strong Communication Skills – Clear, professional, and empathetic interactions with participants and stakeholders.
✔ Excellent Organisation & Administration – Managing multiple tasks efficiently in a dynamic environment.
✔ Attention to Detail – Ensuring records, reports, and correspondence are accurate and up to date.
✔ Team-Oriented Mindset – Ability to collaborate and contribute positively within a team.
Eligibility Requirements
🔹 Australian Citizenship is required for this role. Non-negotiable.
🔹 Ability to obtain and maintain a National Criminal History Check, NDIS Worker Screening Check, and Working with Children Check.
How to Apply📌
Applications close at 10 PM AEST on Sunday, 2nd March 2025.
🚀 Early applications are strongly encouraged, as assessments will be conducted on a rolling basis.
For more information, please email dcargin@dfp.com.au, however there is not much more information to provide, so I encourage you to just apply if you are suitable.
Join us in making a difference—apply today!
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
