Job description
Our valued State Government client is currently seeking experienced Service Officers to join their busy team to start on 10th March 2025 through to 27th June 2024 with a possible extension.
The role:
As a Service Officer in their busy call centre, you will handle both inbound and outbound calls with individuals and corporations to recover funds or negotiate payment arrangements for outstanding funds. You’ll provide an excellent customer experience whilst also showing empathy and resilience.
About you:
What is in it for you?
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
The role:
As a Service Officer in their busy call centre, you will handle both inbound and outbound calls with individuals and corporations to recover funds or negotiate payment arrangements for outstanding funds. You’ll provide an excellent customer experience whilst also showing empathy and resilience.
About you:
- Excellent communication and negotiation skills
- Strong computer literacy is essential.
- High level of interpersonal skills and experience working in a team environment.
- Experience in a sales / banking / debt collection or recoveries environment, and/or dispute resolution / negotiation experience, is highly desirable.
- Demonstrated customer service experience in a challenging and high demand environment.
- The ability to interact with a diverse range of customers and build relationships.
- The ability to interpret and apply legislation and follow set procedures.
- Be self-motivated to achieve personal performance goals and also be driven to contribute to team goals.
What is in it for you?
- Commencing 10th March 2025
- Excellent work environment, coupled with a supportive team.
- Training provided, ongoing coaching and development.
- Attractive Hourly rate + Super
- Full time hours (36.25 hours/ week) on a rotating roster between 8am and 6pm Monday to Friday
- Successful candidates will be required to undergo a national criminal history check.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
