Job description
We are seeking a number of dynamic Claims Team Leaders to lead, support, and develop a team of approximately 10 Claims Officers. This role involves driving team performance to meet or exceed KPIs, ensuring accurate claims processing and delivering exceptional customer service.
The Claims Team Leader will also be responsible for overseeing the end-to-end management of claims while ensuring compliance with laws, administrative rules and departmental processes.
Key Responsibilities:
Apply Now!
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
The Claims Team Leader will also be responsible for overseeing the end-to-end management of claims while ensuring compliance with laws, administrative rules and departmental processes.
Key Responsibilities:
- Lead and develop the Claims Officers
- Ensure accurate and timely claims processing and drive accountability through coaching and performance management
- Review customer satisfaction results and Quality Assurance metrics
- Ensure compliance with applicable laws and regulations
- Perform monthly one-on-one sessions and half-yearly/annual reviews to track performance and development goals
- Manage absenteeism, financial management, and cost mitigation related to claims handling
- Collaborate with the Learning & Development Team for team growth and training opportunities.
- A minimum of 2 years' experience in a frontline leadership position, ideally within the insurance or financial services industries.
- Desirable - Qualifications in leadership and/or frontline management (Certificate III/Diploma of Management or relevant degree)
- Relevant claims handling experience
- Understanding of insurance legislation and regulations
- Proven ability to lead high-performing teams and make informed decisions
- Strong complaint resolution skills and excellent written and verbal communication.
- Competitive Salary
- Professional Development Opportunities
- Hybrid Work Model (3 days from home, 2 days in the office)
Apply Now!
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
