Job description
- Federal Government Opportunity in Coffs Harbour
- $40 - 43 per hour + super
- Initial contract until June 2025 with the possibility of long term extension
The Application Support Officer provides procedural, clerical and administrative support for the local office and is responsible for ensuring that applications and certifications are compliant with relevant regulatory frameworks.
Responsibilities include:
- Enter data into the Certification and Pilotage System (CPS) and Customer Relations Management (CRM) system applications
- Conduct initial and qualifying sea service assessments
- Maintain records in accordance with policy
- Assist with immigration assessments
- Process applications and complete verifications of certificates of competency
- Authorise near coastal certificates of competency and renewals, as directed
- Maintain an understanding and knowledge of relevant procedures and regulations
- Provide assistance and advice to clients and stakeholders who are seeking a certificate
- Propose, plan and execute ideas for continuous improvement and change management
- When required assist the staff in other regional offices, Canberra and Coffs Harbour
- Participate and assist in meetings by attendance, act as chair, record and archive
- Flexible with learning
- Able to use Microsoft office applications
- Has a commitment to delivering high quality outcomes on time
- Working knowledge of computerised records management systems (preferably Content Manager)
- Proven administration experience and/or qualifications
- Strong attention to details
- Strong numerical, verbal, and written communication skills with a demonstrated aptitude for communicating information to a wide audience.
- Strong understanding of the need for file management protocols
- Ability to understand and analyse legislation and regulations
- Ability to follow processes and procedures
- Works well in a team environment
In order to be considered applicants are required to hold an Australian Citizenship and if successful will be required undergo a Federal Government Security Process.
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Amy on (02) 9200 3671 for more information.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
