Job description
DFP Perth are seeking a Service Desk Support Officer Advisor to engage in a temporary contract for 3 months with a possible extension with our State Government client based in Cockburn Central.
Location: Cockburn Central
Hours per week: 37.5 hours per week
About the role and where you will be working:
The Service Desk Support Officer is a versatile and dynamic role that provides level 1 technical support for applications and end user computing (desktop environment) both remotely and on site. The Support Officer is expected to deliver prompt and accurate customer service, troubleshoot hardware and software issues, document technical procedures, and contribute to the improvement of IT systems and processes.
This position is in our Cockburn Central site.
How to apply:
To express your interest, please apply with an up-to-date resume outlining your experience / suitability.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
Location: Cockburn Central
Hours per week: 37.5 hours per week
About the role and where you will be working:
The Service Desk Support Officer is a versatile and dynamic role that provides level 1 technical support for applications and end user computing (desktop environment) both remotely and on site. The Support Officer is expected to deliver prompt and accurate customer service, troubleshoot hardware and software issues, document technical procedures, and contribute to the improvement of IT systems and processes.
This position is in our Cockburn Central site.
- Providing operational support for and maintenance of System applications including troubleshooting applications issues, maintaining stakeholder communications and liaise with Applications vendors as required.
- Proactively monitor and manage the End User software, Hardware licensing and asset registers
- Provide 1st level technical support, performing detailed and well-documented fault investigation, and timely and appropriate corrective action to address network and system incidents
- Actively work with fellow team members to increase ICT knowledge and skills and impart industry knowledge.
- Previous experience in a similar role strongly preferred.
- Excellent Customer Service record
- Knowledge and troubleshooting experience in Microsoft Office 365
- Technical support experience
How to apply:
To express your interest, please apply with an up-to-date resume outlining your experience / suitability.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.