Job description
Expression of Interest: Remote Travel Claims Consultant (Temporary Surge Team)
About the Role:
Join our dynamic customer service team and play a pivotal role in assisting travellers with their pre-trip, during-trip, and post-trip enquiries. As a Customer Service Consultant, you will deliver accurate information, resolve traveller issues, and ensure an exceptional customer experience through various channels, including phone and e-communication.
This role supports a rotating roster from Monday to Friday, between 8:30 AM and 8:00 PM AEST. It is a 100% remote opportunity, requiring candidates to have their own IT setup, including a computer (laptop/desktop) with an additional monitor, an external keyboard, and a mouse and reside within Australia.
Key Responsibilities:
If this role does not align with your experience but you are interested in other opportunities, please contact us directly or visit our website at www.dfp.com.au for more information about current and future roles.
#scr-harley-darmanin
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
About the Role:
Join our dynamic customer service team and play a pivotal role in assisting travellers with their pre-trip, during-trip, and post-trip enquiries. As a Customer Service Consultant, you will deliver accurate information, resolve traveller issues, and ensure an exceptional customer experience through various channels, including phone and e-communication.
This role supports a rotating roster from Monday to Friday, between 8:30 AM and 8:00 PM AEST. It is a 100% remote opportunity, requiring candidates to have their own IT setup, including a computer (laptop/desktop) with an additional monitor, an external keyboard, and a mouse and reside within Australia.
Key Responsibilities:
- Deliver accurate and comprehensive information about travel insurance policies.
- Resolve traveller enquiries and complaints, escalating where necessary.
- Collaborate with internal stakeholders, including Claims, Underwriting, and IT, to address traveller needs.
- Maintain up-to-date knowledge of products and services.
- Ensure adherence to quality standards and compliance frameworks while managing records efficiently for first-call resolution.
- Proven experience in a customer service environment.
- Commitment to achieving Key Performance Indicators (KPIs).
- Flexibility to work within a rotating roster.
- Must reside in Australia and have your own IT equipment (computer with an additional monitor, external keyboard, and mouse).
- Willingness to provide 5 years of work references and successfully pass credit, bankruptcy, and public records checks.
- Tier 2 RG146 qualification is essential.
- Competitive hourly rate of $35.86 + superannuation.
- Fully remote role with flexible fulltime working hours.
- Access to DFP Learning for professional growth.
- Be part of a supportive and inclusive team.
- Submit an application via the provided link.
- Email a copy of their Tier 2 RG146 certificate to hdarmanin@dfp.com.au.
If this role does not align with your experience but you are interested in other opportunities, please contact us directly or visit our website at www.dfp.com.au for more information about current and future roles.
#scr-harley-darmanin
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
