Job description
We are seeking a dedicated and proactive AO5 Senior Technology Manager to oversee the resolution of IT incidents and provide top-notch support to a Government Department and their clients.
In this role, you will be responsible for managing Service Desk incidents, logging, recording, and resolving technical issues while ensuring a strong client focus and exceptional customer experience. You will drive service delivery improvements, troubleshoot complex incidents, and contribute to the overall success of the IT support team.
Key Responsibilities:
To succeed in this role, you will need to demonstrate:
If you are passionate about providing high-quality IT support, enjoy problem-solving, and are committed to delivering exceptional client service, we encourage you to APPLY NOW!
For more information, contact Maria on 07 3239 2587.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
In this role, you will be responsible for managing Service Desk incidents, logging, recording, and resolving technical issues while ensuring a strong client focus and exceptional customer experience. You will drive service delivery improvements, troubleshoot complex incidents, and contribute to the overall success of the IT support team.
Key Responsibilities:
- Provide phone and onsite IT support for ICT services, including computer hardware, software, and business systems.
- Lead efforts to improve service delivery by monitoring incident trends, identifying opportunities to reduce repetitive issues, and developing improved business processes and procedures to enhance efficiency and customer satisfaction.
- Act as a technical escalation point for colleagues, assisting with technical investigations and the diagnosis of complex incidents to ensure quick resolution and minimal disruption to users.
- Foster a strong client service orientation by ensuring that the Service Desk meets or exceeds agreed service levels.
- Build and maintain positive relationships with stakeholders at all levels, modeling exemplary workplace behavior and delivering on allocated tasks and projects reliably.
To succeed in this role, you will need to demonstrate:
- Advanced desktop support skills, including proficiency with:
- Windows 11
- Microsoft O365 applications (including Teams)
- Active Directory user and group management
- Desktop cybersecurity tools and processes
- iPhone and iPad troubleshooting
- Strong knowledge of Service Desk management tools (e.g., ServiceNow incident and problem modules).
- Ability to effectively interact with individuals at all levels within the organization, including senior management.
- Experience in a Government Department is beneficial but not essential.
If you are passionate about providing high-quality IT support, enjoy problem-solving, and are committed to delivering exceptional client service, we encourage you to APPLY NOW!
For more information, contact Maria on 07 3239 2587.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
