Job description
Expression of Interest: Remote Travel Claims Consultant/Officers (Temporary and Permanent Opportunities)
Are you a dedicated professional with a passion for customer service and insurance claims? Are you looking for a remote role that offers both temporary surge and permanent opportunities? If so, we want to hear from you!
About Our Client: We are partnering with a leading travel insurance organization committed to delivering exceptional service and support to travellers worldwide. To meet increasing demand, we are seeking skilled Remote Travel Claims Consultants. There are opportunities for both temporary surge positions.
Role Overview: As a Remote Travel Claims Consultant, you will manage a national portfolio of travel claims and handle a high volume of inbound and outbound calls. Your role will involve providing outstanding customer service, maintaining positive relationships with stakeholders, and ensuring compliance with all relevant policies and procedures.
Key Responsibilities:
If this role does not align with your experience but you are interested in other opportunities, please contact us directly or visit our website at www.dfp.com.au for more information about current and future roles.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
Are you a dedicated professional with a passion for customer service and insurance claims? Are you looking for a remote role that offers both temporary surge and permanent opportunities? If so, we want to hear from you!
About Our Client: We are partnering with a leading travel insurance organization committed to delivering exceptional service and support to travellers worldwide. To meet increasing demand, we are seeking skilled Remote Travel Claims Consultants. There are opportunities for both temporary surge positions.
Role Overview: As a Remote Travel Claims Consultant, you will manage a national portfolio of travel claims and handle a high volume of inbound and outbound calls. Your role will involve providing outstanding customer service, maintaining positive relationships with stakeholders, and ensuring compliance with all relevant policies and procedures.
Key Responsibilities:
- Efficiently manage a national portfolio of travel claims.
- Handle a high volume of inbound and outbound calls, delivering timely and exceptional customer service.
- Develop and maintain positive working relationships with both external and internal stakeholders to achieve the best outcomes for our customers.
- Adhere to relevant policies and procedures to mitigate risks and ensure compliance.
- Provide clear and accurate information and updates to clients throughout the claims process.
- Current RG146 Accreditation (essential).
- Valid National Police Check (essential).
- High level of customer service experience, ideally within a claims environment.
- Insurance knowledge or background highly desirable.
- Ability to multi-task and thrive in a fast-paced, remote work environment.
- Excellent communication skills, both written and verbal.
- Confidence in learning and using various systems and software.
- Strong attention to detail and accuracy.
- A collaborative team player with a focus on supporting and respecting others.
- Flexible Remote Working Arrangements.
- A supportive and dynamic work environment.
- Opportunities for professional development and career advancement.
If this role does not align with your experience but you are interested in other opportunities, please contact us directly or visit our website at www.dfp.com.au for more information about current and future roles.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
