Job description
Join Our Clients Team as a Parts & Service Co-Ordinator!
Are you passionate about providing top-notch customer service and ensuring smooth operations in a dynamic environment? We are looking for a dedicated Parts & Service Co-Ordinator to join their team. This critical role involves coordinating and scheduling customer requirements for our Field Service Department, quoting parts and services, and maintaining excellent communication with customers and internal teams.
Key Responsibilities:
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
Are you passionate about providing top-notch customer service and ensuring smooth operations in a dynamic environment? We are looking for a dedicated Parts & Service Co-Ordinator to join their team. This critical role involves coordinating and scheduling customer requirements for our Field Service Department, quoting parts and services, and maintaining excellent communication with customers and internal teams.
Key Responsibilities:
- Safety and Wellbeing: Prioritize safety and wellbeing in all activities.
- Customer Quotations: Provide accurate quotations for parts and services.
- Resource Management: Schedule and manage labour resources to meet company standards.
- Work Scheduling: Ensure timely completion of scheduled works.
- Administration: Maintain accurate day-to-day administration and timely completion of tasks.
- Invoicing: Complete customer invoicing promptly after work completion.
- Warranty Claims: Process warranty claims within factory time frames.
- Purchase Orders: Raise and process purchase orders for work orders.
- Stock Management: Assist in branch stock takes.
- Problem Resolution: Alert management to any developing or pending customer/supplier issues.
- Team Support: Provide administrative assistance to the Field Service Supervisor.
- Salesforce Reporting: Maintain Salesforce Opportunity reporting.
- Project Orders: Raise minor service project-related purchase orders.
- ERP Management: Create new system parts and miscellaneous codes in ERP.
- Rebate Claims: Process factory parts rebate claims.
- Customer Satisfaction: Maintain all customer contact for Field Service work to achieve maximum satisfaction.
- Customer Requirements: Establish and communicate customer requirements to provide the best service.
- Job Pricing: Communicate total job prices and any changes to customers in writing.
- Cash Sales Policy: Communicate company cash sales policy for jobs.
- Qualifications: Administration or project management qualification or equivalent experience.
- Experience: Previous experience in a service or sales administrative position.
- Technical Skills: Strong proficiency in MS Office, Infor CSE, Salesforce, and Monday.com parts and service systems.
- Communication: Excellent verbal and written communication skills.
- Multi-tasking: Ability to multi-task in a fast-paced environment.
- Mechanical Background: Preferable mechanical or trade background.
- Safety Leadership: Behave like wellbeing and safety leaders.
- Honesty: Sharing our ideas especially if different to others.
- Accountability: Own the outcome and impact of actions.
- Performance: Striving for and recognising excellence.
- Engagement: Actively listen to and respect colleagues’ views and ideas.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
