Job description
- Urgent! Multiple Team Leader Roles - Customer Service (Emergency Response)
- Location: Work from home (open to candidates from anywhere in NSW)
- Start Date: ASAP
- End Date: Estimated 3 months (with possibility of extension)
- Pay Rate: $62.66 per hour + super
- Working Hours: 7 hours per day between 8am-5pm, Monday – Friday
The Customer Payments Team is part of Enterprise, Risk, and Enablement. The team supports grants, rebates, and vouchers and ensures compliance while providing payment assistance to those affected by disasters and emergencies.
The Role:
We are urgently seeking multiple Team Leaders of Customer Service for several open positions to lead and supervise teams of customer service representatives dedicated to providing essential support during disasters such as bushfires and floods. You will oversee service delivery, ensuring a high level of preparedness and compassion while supporting emergency response.
These roles will be activated during emergency situations and will run for a suitable period, depending on the nature and duration of the emergency. If you're looking for flexibility and want to contribute to the community during emergencies, this is the perfect opportunity.
Responsibilities may include but are not limited to:
- Lead a team by allocating and coordinating workflows to meet service delivery standards.
- Support complex grant application assessments and ensure eligibility requirements are met.
- Conduct inquiries and adhere to compliance requirements.
- Prepare and review documentation, such as work instructions and reports.
- Develop and coach team members to improve performance and meet service standards.
- Collaborate with internal and external stakeholders.
- Source, compile, and analyze data and information for reporting purposes.
- At least 2 years of experience leading teams of 10+ people in a fast-paced environment.
- Strong leadership skills, with experience managing operational staff in high-volume, customer-focused environments.
- Excellent communication skills, with the ability to engage with a variety of stakeholders.
- Customer-focused with a compassionate, empathetic approach.
- Positive, collaborative problem-solving skills with a "can-do" attitude.
- Highly organized with the ability to multitask and meet deadlines.
- Experience in grants, rebates, and vouchers administration is preferred but not essential.
- Experience with Salesforce Lightning & Genesys is an advantage.
- Must be available for an immediate start and have no leave booked during the contract period.
In order to be considered applicants are required to hold a Permanent Residency.
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Ankita on 02 9200 3683 for more information.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
