Job description
Are you an experienced claims professional looking for an opportunity to make a real impact? Due to the significant weather events in Queensland, our client is seeking multiple Claims Consultants to assist with the expected surge in claims enquiries following Cyclone Alfred.
These positions will commence immediately on an initial 12-month contract, with the potential for extension depending on the severity of the event and ongoing community impact. The roles are based in Melbourne CBD.
About Our Client
Our client is a globally recognised leader in insurance and risk management, providing innovative solutions to businesses and individuals. With a strong reputation for excellence, they are committed to delivering outstanding claims management services while fostering a supportive and inclusive work environment.
About the Role
As a Claims Consultant, you will play a vital role in supporting customers. You will manage a portfolio of claims from start to finish, ensuring timely and fair resolutions. Working within your delegated authority, you’ll assess claims, liaise with key stakeholders, and provide outstanding service to clients while ensuring compliance with all relevant policies and regulations.
Key Responsibilities
How to Apply
If this sounds like the role for you, apply now or contact Recruitment Consultant, Harley Darmanin on hdarmanin@dfp.com.au
#scr-harley-darmanin
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
These positions will commence immediately on an initial 12-month contract, with the potential for extension depending on the severity of the event and ongoing community impact. The roles are based in Melbourne CBD.
About Our Client
Our client is a globally recognised leader in insurance and risk management, providing innovative solutions to businesses and individuals. With a strong reputation for excellence, they are committed to delivering outstanding claims management services while fostering a supportive and inclusive work environment.
About the Role
As a Claims Consultant, you will play a vital role in supporting customers. You will manage a portfolio of claims from start to finish, ensuring timely and fair resolutions. Working within your delegated authority, you’ll assess claims, liaise with key stakeholders, and provide outstanding service to clients while ensuring compliance with all relevant policies and regulations.
Key Responsibilities
- Proactively managing a portfolio of claims, assessing eligibility, and driving claims to resolution.
- Engaging with claimants empathetically, ensuring clear and professional communication.
- Identifying fraud indicators and recovery opportunities.
- Preparing detailed reports, including declinature and settlement recommendations.
- Handling complaints and working towards timely resolutions.
- Managing external suppliers to support complex claims management.
- Ensuring all claims meet SLA, KPI, and compliance requirements.
- Claims experience within insurance (Residential and Commercial Property desirable)
- Strong understanding of claims regulations, legislation, and best practices.
- Excellent communication and stakeholder engagement skills.
- High attention to detail with the ability to assess and process claims accurately.
- A customer-centric mindset with the ability to handle sensitive situations with empathy.
- Intermediate Microsoft Office skills.
- Work with a global leader in insurance and risk management.
- Be part of a supportive and collaborative team.
- Competitive pay: $33.50 - $35.86 per hour + super.
- Potential for contract extension based on event impact.
How to Apply
If this sounds like the role for you, apply now or contact Recruitment Consultant, Harley Darmanin on hdarmanin@dfp.com.au
#scr-harley-darmanin
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
