Job description
Level 1 & 2 Support Officer
Initial 6 Months contract
Location – Adelaide
Must be able to obtain Baseline
DFP Recruitment is seeking a Level 1 & 2 Support Officer for our federal government Client.
Requirements
The role will assist the Team Leader to manage the Service Desk, and ensure ITIL processes are followed, especially regarding incident management and the communication of solutions and technical knowledge.
Responsibilities
QUALIFICATIONS Mandatory: • Academic or Vocational certification in Technology and/or appropriate industry better practice standards and frameworks
Application Requirements
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Deepika at dbhasin@dfp.com.au.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
Initial 6 Months contract
Location – Adelaide
Must be able to obtain Baseline
DFP Recruitment is seeking a Level 1 & 2 Support Officer for our federal government Client.
Requirements
The role will assist the Team Leader to manage the Service Desk, and ensure ITIL processes are followed, especially regarding incident management and the communication of solutions and technical knowledge.
Responsibilities
- Provide high quality, responsive and timely 1st and 2nd level IT support to members and staff Assist the Team Leader in monitoring and managing the Service Desk system and roster, including providing guidance to the Service Desk team. Serve as an escalation point for complex inquiries, prior to reallocation to other teams, including compliance with policies and best practice ITSM frameworks.
- Foster effective and productive working relationships with internal and external stakeholders. Liaise with external service providers in relation to support arrangements, procurement, invoicing and project tasks as required. Maintain the security, confidentiality, integrity, availability and accountability of systems and information assets, ensuring compliance with department and whole of government policies and standards.
- Support the Team Leader in ensuring technology support follows ITIL principles and is managed efficiently, balancing resources, time and cost. Provide advice and support to the Team Leader in automating Service Desk tasks and solutions.
- Provide team members and clients at all levels with specialist technical advice, ensuring advice is clear, targeted and educative.
- Customer Service Support – Level 3: Managing and operating service desk functions. Acts as the routine contact point, receiving and handling requests for support
- Incident Management – Level 4: Coordinating responses to incident reports, minimising negative impacts and restoring service as quickly as possible.
- Problem Management - Level 4: Managing the life cycle of all problems that have occurred or could occur in delivering a service. Initiates and monitors actions to investigate and resolve problems in systems, processes and services.
- IT Infrastructure – Level 2: Deploying, configuring and operating IT Infrastructure. Carries out routine operational procedures, including the execution of specified automation tools/scripts.
- Systems Installation and Removal – Level 3: Installing and testing, or decommissioning and removing, systems or system components. Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client.
- Application Support – Level 3: Delivering management, technical and administrative services to support and maintain live applications. Follows agreed procedures to identify and resolve issues with applications.
QUALIFICATIONS Mandatory: • Academic or Vocational certification in Technology and/or appropriate industry better practice standards and frameworks
Application Requirements
- Must be able to obtain Baseline
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Deepika at dbhasin@dfp.com.au.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
