Job description
Lead Service Designer
Contract Till 30 June 2025
Location – ACT, NSW, NT, QLD, SA, TAS, VIC, WA
Work arrangement - Hybrid
DFP Recruitment is seeking a Lead Service Designer for our government client. The designer will lead user research and stakeholder engagement to evaluate current services, identify improvements, and co-design, test, and assess future state options for feasibility, viability, and desirability.
Key duties and responsibilities
Effectively working in an environment with a high level of complexity, sensitivity and operating under broad direction, the duties include but are not limited to:
Technical skills
To Apply:
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Alice at azarate@dfp.com.au.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
Contract Till 30 June 2025
Location – ACT, NSW, NT, QLD, SA, TAS, VIC, WA
Work arrangement - Hybrid
DFP Recruitment is seeking a Lead Service Designer for our government client. The designer will lead user research and stakeholder engagement to evaluate current services, identify improvements, and co-design, test, and assess future state options for feasibility, viability, and desirability.
Key duties and responsibilities
Effectively working in an environment with a high level of complexity, sensitivity and operating under broad direction, the duties include but are not limited to:
- Leads and reviews multiple user research and business and technical engagement activities to map, analyse and evaluate the user experience, business processes, and technology applications of current services, identifying opportunities for improvement.
- Leads the co-design, testing and evaluation of potential future state options for service improvements including assessing feasibility, viability, and desirability.
3. Develops product strategies and roadmaps for sustainable implementation with consideration for operating environment, and security, usability, and accessibility requirements - Creates and implements service design capability uplift strategies and training.
- Develops and manages stakeholder relationships and ensures client expectations, requirements, and project objectives are achieved.
- Contributes to organisational methods and tools and provides advice, guidance, and expertise to promote the adoption of policies and standards for design and research including data collection and synthesis, design and evaluation of services, and presentation of research findings and future state recommendations.
Technical skills
- Software engineering or Agile software development experience.
- Experience in digital transformation projects for complex organisations (CRM focus).
To Apply:
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Alice at azarate@dfp.com.au.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.