Job description
Job Title: ITSM Process Coordinator/Service Now Analyst
Employer: DFP Recruitment client
Position Type: 4 month Casual Temporary Contract
Pay Rate: Competitive
Location: East Perth, WA 6004
Role Overview: Manage IT Change, Configuration, Event, and Release processes, enhance service management tools, collaborate for improvements, ensure compliance, and provide team training.
Key Responsibilities;
Essential to be successful in this role:
How to apply: If you are interested in this opportunity, please submit your resume. If you have any questions regarding the role which is not listed, please contact Taylor Robinson at TRobinson@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
Employer: DFP Recruitment client
Position Type: 4 month Casual Temporary Contract
Pay Rate: Competitive
Location: East Perth, WA 6004
Role Overview: Manage IT Change, Configuration, Event, and Release processes, enhance service management tools, collaborate for improvements, ensure compliance, and provide team training.
Key Responsibilities;
- Assist in the operational management of IT Change, Configuration, Event, and Release Management processes.
- Develop enhancements to the service management toolset.
- Deliver enhancements to the service management toolset.
- Collaborate with stakeholders to identify improvement opportunities.
- Implement changes to improve process efficiency and effectiveness.
- Ensure compliance with IT service management best practices.
- Monitor and report on the performance of IT service management processes.
- Provide guidance and training to team members on ITSM processes.
- Contribute to the continuous improvement of IT service management practices
Essential to be successful in this role:
- Current valid NPC or ability to obtain oneExperience of operational project based work
- Ability to learn new knowledge and skills in development of servicenow solutions
- Experience of working within IT Service Management (ITIL based) processes, using Servicenow toolset
How to apply: If you are interested in this opportunity, please submit your resume. If you have any questions regarding the role which is not listed, please contact Taylor Robinson at TRobinson@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.