Job description
IT Support Officer
Perth CBD
Work Hours: 4 hours daily (first half), 5 days a week
Contract Period: 3 months (renewable on a quarterly basis)
DFP Recruitment is seeking an IT Support Officer for our Client.
Key Responsibilities:
Required Qualifications & Skills:
To Apply:
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Deepika at dbhasin@dfp.com.au.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
Perth CBD
Work Hours: 4 hours daily (first half), 5 days a week
Contract Period: 3 months (renewable on a quarterly basis)
DFP Recruitment is seeking an IT Support Officer for our Client.
Key Responsibilities:
- Handle daily IT operations and provide user support for troubleshooting issues.
- Perform L1 troubleshooting in server rooms and for office users.
- Troubleshoot Fortinet switches, Wi-Fi routers, Cambium Wi-Fi, Samsung meeting room screens, photocopiers, Lenovo laptops and PCs, Logitech meeting room devices, access control systems, CCTV systems, UPS systems, racks, and other IT devices.
- Coordinate with suppliers/vendors for warranty or support issues and ensure timely resolution.
- Install IT equipment as needed within the office.
- Communicate and coordinate with the head office for L2 and L3 critical support.
- Be available for remote or onsite support outside regular hours as needed.
- Provide support for office users, ensuring efficient IT operations.
- Assist in planning and organizing IT setup for new branches.
- Coordinate with telecom vendors for internet issues and setups.
- Attend training sessions to enhance skills.
- Ensure accurate logging of support requests in the help desk system.
- Create daily call reports and monthly IT support reports.
- Address issues related to PCs, laptops, printers, meeting rooms, Wi-Fi, mobile connectivity, access control systems, and user login/application access.
- Perform additional IT-related duties as required.
Required Qualifications & Skills:
- Bachelor’s degree in IT or related field.
- Proficient in IT support and troubleshooting, especially with Fortinet, Cambium Wi-Fi, Lenovo, and other devices mentioned.
- Strong communication and interpersonal skills.
To Apply:
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Deepika at dbhasin@dfp.com.au.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
