Job description
- Based in Parramatta – Initially 100% office for 3 months training and then flexible working arrangements: 3 days in office, 2 days from home
- $79,121.37 plus 11.5% super, leave loading and an RDO per month
- Monday-Friday between 8:00AM and 5:30PM
At Sydney Water, we are creating a better life with world-class water services. We are Australia’s largest water utility, providing water, wastewater, recycled water and some stormwater services to 5.3 million people. For 135 years, this has been our legacy – ensuring our waterways are healthy and thriving and the people of Greater Sydney have a safe, reliable water supply.
Sydney Water will service nearly two million more people by 2050. To enable this growth, in an integrated and sustainable way, Sydney Water will be making significant investments over the next 10 years to deliver a resilient water and wastewater network, protect the environment and support healthy waterways.
About the Role:
- Responding to general enquiries related to accounts, billing, and triaging calls to other business areas in a professional and customer service-focused manner
- Providing accurate and consistent advice and information as per organisational processes and standards to ensure optimal service delivery and put the customer at the centre
- Managing 30-50 inbound calls daily, with some email correspondence
- Navigating multiple systems effectively
- Ensuring adherence to key performance indicators (KPIs) such as schedule compliance, AHT, quality assurance, and customer satisfaction.
What We Offer:
- Comprehensive onboarding and training, including:
- Classroom sessions
- Dedicated buddying with an experienced team member
- A structured program to build confidence and expertise
- A positive and evolving workplace culture with ongoing initiatives for reward, recognition, and team engagement
- A 12 month Fixed Term Contract, with potential for permanency
- A rostered day off per month
- Annual leave loading
About You:
- Previous experience in a high-volume contact centre environment.
- Strong ability to multitask and navigate multiple systems efficiently.
- Excellent written and verbal communication skills, with a focus on quality customer interactions.
- Adaptability and resilience when dealing with challenging customer situations.
- Emotionally resilient, empathetic, and ethical
- Open to receiving and acting upon constructive feedback, and enthusiastic about helping others and contributing to positive change
- Work collaboratively within a team, actively seeking continuous improvement
Additional Information:
- You must successfully complete police and medical checks, including drug and alcohol screening, and provide two professional references.
- Right-to-work eligibility in Australia is required.
How to Apply:
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or reach out to Leonnie Smith on lsmith@dfp.com.au or 02 9200 3684 .
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
