Job description
A fantastic opportunity has arisen to join one of Australia’s leading technology providers commencing as soon as possible! We are looking to fill a number of positions with applicants who are skilled in customer service, highly organised, efficient and able to work with multiple systems at once.
About the role:
This role is responsible for actioning and managing requests to execute to field technicians for optimisation and best practices. You will be working as part of a team and using multiple systems in order to provide exceptional customer service to existing customers. You will be liaising with field technicians on the ground and scheduling their workflow and working closely with clients. Workflow schedules will be prioritized, and decisions made in order to mitigate risk. There is a requirement to reach targets and the opportunity to improve the overall customer experience.
You will be working on a rotating roster, Monday to Friday 7am - 7pm in a Hybrid Model. Full training and support will be provided, alongside the equipment required for the role.
Responsibilities:
For a private and confidential discussion please contact Sam on 03 8545 7500 or apply online.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
About the role:
This role is responsible for actioning and managing requests to execute to field technicians for optimisation and best practices. You will be working as part of a team and using multiple systems in order to provide exceptional customer service to existing customers. You will be liaising with field technicians on the ground and scheduling their workflow and working closely with clients. Workflow schedules will be prioritized, and decisions made in order to mitigate risk. There is a requirement to reach targets and the opportunity to improve the overall customer experience.
You will be working on a rotating roster, Monday to Friday 7am - 7pm in a Hybrid Model. Full training and support will be provided, alongside the equipment required for the role.
Responsibilities:
- Accountable for prioritising and actioning incoming work to ensure all work-types are actioned within operational business rules and assigned Service Level Agreement (SLA).
- Ability to adapt quickly to change.
- Inbound & Outbound customer resolution calls
- Willingness to meet targets in a demanding environment.
- Provide excellent communication skills and maintain effective working relationships.
- Be an active and collaborative team player.
- Play an active role in identifying opportunities for process and business improvement.
- Some familiarity with project rostering or scheduling preferred.
- Provide excellent customer service.
- Strong attention to detail.
- Strong customer service experience (telecommunications highly desirable)
- Some familiarity with rostering or scheduling is desirable.
- Tech savvy and adopts systems quickly.
- Excellent written and verbal communication skills.
- High attention to detail and ability to prioritize, in tight time frames.
For a private and confidential discussion please contact Sam on 03 8545 7500 or apply online.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.