Job description
About the Company
Our client is a purpose-driven financial institution that prioritises customer needs over profits. With a strong commitment to community impact, sustainability, and ethical banking, they provide a supportive and high-performing work environment where employees are valued. Joining their team means being part of an organisation that genuinely cares about its people and the world around them.
The Role
We are seeking a dedicated Customer Service Consultant to provide exceptional service and support to a diverse customer base. In this role, you will assist customers with retail and transactional banking inquiries, resolve issues with empathy and professionalism, and identify opportunities to introduce financial products and services that meet their needs.
This full-time position offers a rotating roster with a hybrid work model, providing a great balance between office and remote work.
Key Responsibilities:
We are looking for candidates with:
If this sounds like the perfect opportunity for you, click apply now or reach out to Harley at DFP Recruitment for more details at hdarmanin@dfp.com.au.
#SCR-harley-darmanin
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
Our client is a purpose-driven financial institution that prioritises customer needs over profits. With a strong commitment to community impact, sustainability, and ethical banking, they provide a supportive and high-performing work environment where employees are valued. Joining their team means being part of an organisation that genuinely cares about its people and the world around them.
The Role
We are seeking a dedicated Customer Service Consultant to provide exceptional service and support to a diverse customer base. In this role, you will assist customers with retail and transactional banking inquiries, resolve issues with empathy and professionalism, and identify opportunities to introduce financial products and services that meet their needs.
This full-time position offers a rotating roster with a hybrid work model, providing a great balance between office and remote work.
Key Responsibilities:
- Deliver outstanding customer service to meet everyday banking needs via phone and email.
- Process inbound transactions efficiently, following banking policies and procedures.
- Identify opportunities to introduce financial products and services to new and existing customers.
- Operate with an understanding of relevant banking legislation and compliance requirements.
We are looking for candidates with:
- Full, permanent working rights in Australia.
- Previous experience in a structured contact centre environment (preferred).
- Strong verbal communication and interpersonal skills.
- A passion for delivering exceptional customer service.
- Confidence in building relationships with customers.
- The ability to prioritise tasks and perform under pressure.
- High attention to detail and computer proficiency.
- Problem-solving skills and the ability to follow up on customer queries.
- An interest in developing a long-term career in banking.
- Highly supportive and inclusive team environment.
- Comprehensive 6-8 week training program to set you up for success.
- Flexible working options, competitive salary, and benefits.
- Opportunities for career growth through learning and development.
- A values-driven culture that recognises and rewards innovation.
- Be part of an organisation committed to sustainability and community initiatives.
If this sounds like the perfect opportunity for you, click apply now or reach out to Harley at DFP Recruitment for more details at hdarmanin@dfp.com.au.
#SCR-harley-darmanin
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
