Job description
The position:
Our client is an innovative global organisation with a passionate and driven team contributing to their growing market share and reputation for quality. This position is based in their National Customer Experience Centre located near Adelaide Airport.
You will be working in a small team, receiving inbound calls which are varied and range from booking enquiries and change of ownership requests through to warranty, claims and complaints follow up. Success in these roles is measured by quality outcomes and customer satisfaction results.
Duties and responsibilities:
Application Requirements:
If you would like to be considered for the role, please APPLY NOW!
8400 4400
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
Our client is an innovative global organisation with a passionate and driven team contributing to their growing market share and reputation for quality. This position is based in their National Customer Experience Centre located near Adelaide Airport.
You will be working in a small team, receiving inbound calls which are varied and range from booking enquiries and change of ownership requests through to warranty, claims and complaints follow up. Success in these roles is measured by quality outcomes and customer satisfaction results.
Duties and responsibilities:
- Representing the company in a professional manner
- Handling varied inbound calls, utilising training provided and knowledge management system to provide accurate and timely information to customers
- Assisting with web and email enquiries
- Use initiative to determine appropriate information sources and escalation issues where required
- Display a customer centric disposition in all interactions with customers
- Sound work ethic with the ability to adhere to rostered schedule and meet punctuality and attendance expectations
- Updating the company’s database as per training and induction requirements
Application Requirements:
- Previous contact centre experience highly regarded
- Strong customer service skills with a passion for providing a great customer experience
- The ability to engage with Customers who may be facing difficult circumstances
- Strong problem-solving skills
- Exceptional communication and interpersonal skills
- Calm and empathetic disposition
- Ability to follow procedures and policies
- Sound computer skills and keyboard literacy, the ability to toggle between multiple databases
- Comfortable to work in a KPI driven environment
- Strong focus on quality and adherence
If you would like to be considered for the role, please APPLY NOW!
8400 4400
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
