Job description
Contact Centre Team Member
Considering leaving your job in retail but not sure what to do?
Thrive in customer service roles and want to try something new?
About the role:
As a Contact Centre Team Member, you are at the core of this leading Contact Centre. You are responsible for positive customer interactions and to provide all levels of support including an exceptional and seamless experience, confident product knowledge and expert advice. You will consistently promote, products, and services via telephone, written and face-to-face channels to ensure the organisations continued to success within the Canberra region.
Responsibilities of the role include but are not limited to:
About You:
You’ll bring your background in customer service and administration to this excellent career growth opportunity. Your energy, drive to deliver excellent customer service and contribute to a high performing team will see you succeed.
Key skills required for roles:
What’s in it for you:
Application Requirements:
How to apply:
If this role is of interest to you, APPLY NOW, with your current resume in MS Word format along with a Cover Letter outlining your suitability for this role. If you would like to know more then please don’t hesitate to contact Bill O’Rourke on 02 6162 7319 or via borourke@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
- $36.50 to $40.50 per hour + super
- Canberra City | 6-month Contract
- Mon to Fri | Work within 8am to 6pm
- Weekly Pay | 36.75 hours per week
Considering leaving your job in retail but not sure what to do?
Thrive in customer service roles and want to try something new?
About the role:
As a Contact Centre Team Member, you are at the core of this leading Contact Centre. You are responsible for positive customer interactions and to provide all levels of support including an exceptional and seamless experience, confident product knowledge and expert advice. You will consistently promote, products, and services via telephone, written and face-to-face channels to ensure the organisations continued to success within the Canberra region.
Responsibilities of the role include but are not limited to:
- Manage customer experience via our inbound Contact Centre.
- Move seamlessly between various channels and support customer interactions within telephone, written and face-to-face channels as required.
- Ensure compliance against core Contact Centre processes of Privacy, Life Support, customer acquisition, payment, and billing enquiries.
- Confidently promote the organisations plans, products, and services.
- Knowledge of the organisations billing system.
- Provide advice on potential customer experience and process improvement opportunities to the Contact Centre leadership team and pitch ideas and solutions to benefit customer outcomes.
About You:
You’ll bring your background in customer service and administration to this excellent career growth opportunity. Your energy, drive to deliver excellent customer service and contribute to a high performing team will see you succeed.
Key skills required for roles:
- Experience in customer service; retail, hospitality or previous contact centre experience is highly valued.
- Experience writing documents and letters, this includes the correct use of grammar and punctuation.
- Ability to conduct basic mathematic calculations and interpret numerical information for customers
- High level computer skills, the ability to use customer management systems and experience with Microsoft Office.
What’s in it for you:
- Fulltime hours
- City based office location with easy access to paid parking & public transport
- Incredible opportunity to transition from retail or hospitality into an office-based role
- Supported and paid training that is designed to set you up for success
- Friendly team environment with social activities, team brunches and loads more…
Application Requirements:
- Applicants must hold unrestricted Australian Working Rights.
- Be willing to undergo an Australian Federal Police Check.
- Participate in a fun and engaging 5-week induction and onboarding program.
- Able to provide the details of 2 referees.
How to apply:
If this role is of interest to you, APPLY NOW, with your current resume in MS Word format along with a Cover Letter outlining your suitability for this role. If you would like to know more then please don’t hesitate to contact Bill O’Rourke on 02 6162 7319 or via borourke@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
