APS5 Operations Officer

APS5 Operations Officer – Federal Government Contract
Midland, WA & Darwin, NT | $55.24/hr | 3 Positions Available
Essential Skills & Requirements:

• Australian Citizenship (mandatory for Federal Government roles)
• Strong analytical, problem-solving, and data management abilities
• Proficiency in stakeholder engagement and team collaboration
• Ability to lead process improvement initiatives and meet key performance targets
• Strong written and verbal communication skills
• Labour hire position (casual loading included; no leave entitlements)

Role Overview: Join a Federal Agency that works to make a positive impact on Australians with disabilities. As an APS5 Operations Officer, you’ll play a critical role in supporting Home and Living programs, resolving complex enquiries, and driving process improvements. This role requires someone who thrives in a collaborative environment and is capable of balancing multiple priorities.
Key Responsibilities:

• Provide secretariat support and handle enquiries related to Home and Living decisions
• Resolve participant issues and complaints effectively
• Lead initiatives that improve service processes and program outcomes
• Analyze data to create reports and dashboards for operational planning
• Contribute to team goals and performance targets
• Support and mentor team members on technical and administrative tasks

Contract Details:

• Start Date: 13th January 2025 (pending pre-employment checks)
• End Date: 31st December 2025
• Extensive background checks required, taking approximately 4 weeks. The client can accommodate standard notice periods.

Why Apply? This role offers the chance to make a meaningful difference in the lives of Australians with disabilities, supporting a national initiative in a fast-paced, collaborative environment.
Note: Only applicants willing to complete the background check process (including police and financial history checks) should apply.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
 
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
 
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