Job description
IT Support Analyst
Are you a proactive problem-solver with a passion for delivering IT support? We’re looking for Level 2 Support Consultants to provide exceptional support, ensure smooth operations, and collaborate with key internal teams and customers.
In this role, you’ll build strong relationships with business partners, take ownership of support incidents, and ensure timely resolution of technical issues.
If you’re eager to grow your expertise, thrive in a fast-paced environment, and want to make a real impact, apply today and become a vital part of our client’s success!
About the role:
Key role in responding to incidents and service requests in an effective, efficient and timely manner. This role is crucial to ensuring Senior Executive staff and partners requirements are met in terms of communication, prioritising, escalating and resolving ICT incidents and requests. The Support Analyst – Senior Executive and VIP Services will be the first point of contact for an end-user for support and will provide support for computer applications, desktop, tablets, phones, smart-phones and notebook PCs as required.
Key duties and responsibilities:
To Apply:
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Humaira at HHashmi@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
- Melbourne Based - Hybrid
- Initial 12-month Contract
- Must be Australian Citizen
Are you a proactive problem-solver with a passion for delivering IT support? We’re looking for Level 2 Support Consultants to provide exceptional support, ensure smooth operations, and collaborate with key internal teams and customers.
In this role, you’ll build strong relationships with business partners, take ownership of support incidents, and ensure timely resolution of technical issues.
If you’re eager to grow your expertise, thrive in a fast-paced environment, and want to make a real impact, apply today and become a vital part of our client’s success!
About the role:
Key role in responding to incidents and service requests in an effective, efficient and timely manner. This role is crucial to ensuring Senior Executive staff and partners requirements are met in terms of communication, prioritising, escalating and resolving ICT incidents and requests. The Support Analyst – Senior Executive and VIP Services will be the first point of contact for an end-user for support and will provide support for computer applications, desktop, tablets, phones, smart-phones and notebook PCs as required.
Key duties and responsibilities:
- Responsible for providing high quality ICT Executive Support autonomously whilst being part of a national virtual team.
- Uphold excellent customer service, whilst having the ability to be autonomous and be a team player.
- Demonstrated resilience in dealing with confidential matters and conflicting priorities.
- Level 1 and 2 ICT support on the ground as follows but not limited to; Desktop, mobile telephony support, managing assets, rebuilds, troubleshooting of hardware etc.
- Consistently and proactively manage incidents for your work area for all Executive Staff and Partners in the community.
- Communicate to a variety of clients with differing levels of ICT knowledge.
- Effectively prioritise work to ensure high levels of service and support are provided.
- Demonstrated minimum of 4 years’ experience as an ICT Support or Service Desk Team member providing Level-1/2 support
- Excellent communications skills across all mediums
- Proven experience, working with Senior Executive staff, Shared Service providers and internal stakeholders
- Ability to travel to assist Senior Executives and their teams with ICT Support, including meetings and forums
- Experience in monitoring an ICT support mailbox, responding and escalating requests/issues as required.
- Experience with ITSM tools, creating, editing and maintaining tickets.
To Apply:
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Humaira at HHashmi@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.