APS5 Indigenous Service Contact Officer (Affirmative Measures - Indigenous)

DFP Recruitment are currently supporting a medium sized Federal government agency in sourcing APS5 Indigenous Service Delivery Stream Contact Officers contractors for a national program.
 
The position is located in Wagga Wagga NSW. This contract offers an annual salary up to 12 months, which includes paid leave and 15.4% superannuation.
 
You will work in a supportive environment, where employee well-being is prioritised with access to a range of support services.
 
We are seeking candidates with a fit for the following criteria:

• an understanding of the issues affecting Aboriginal and Torres Strait Islander peoples
• an ability to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander people.

The Redress Group is responsible for the administration the National Redress Scheme (the Scheme) for people who have experienced institutional child sexual abuse. The Scheme is a high priority for the Government and the Department, with the ongoing commitment to continually improve outcomes for survivors. The Scheme interacts with survivors to provide an outcome that can make a real difference in people’s lives. The Department is committed to the success of the Scheme and developing high performing staff who provide empathic, survivor focused, trauma informed support.

Service Delivery Branch 

The Service Delivery Branch is responsible for managing the end-to-end process for applications made under the National Redress Scheme and answer calls to the National Redress Scheme Information Line. This includes liaising with applicants over the phone, receiving, validating and progressing applications for Redress and advising outcomes to applicants. 

Position Description

The Indigenous Service Delivery Stream (ISDS) provides culturally appropriate case management support to Aboriginal and Torres Strait Islander survivors aged 55 years and older, and Aboriginal and Torres Strait Islander survivors who request support through the ISDS team.  
 
Key Duties

• Apply the National Redress Scheme for Institutional Child Sexual Abuse Act 2018, and relevant policies, procedures and guidelines to progress applications
• Specialised (culturally sensitive) end-to-end progression of redress applications, undertaking
• relevant actions progress them from receipt to outcome
• Provide support through all stages of the application to assist applicants and their Redress
• support services
• Working as part of a team, manage a case load of sensitive and complex applications
• Communicate with the applicant using trauma-informed principles
• Develop and maintain relationships with internal and external stakeholders
• Code application information keeping accurate and comprehensive records

Key Skills

• Demonstrated experience in working with Aboriginal and Torres Strait Islander people and
• communities, including communicating in a culturally competent manner, and understanding of contemporary and historical issues facing Aboriginal and Torres Strait Islander peoples
• Demonstrates empathy and understanding, communicates effectively and takes a client centred approach
• Demonstrated ability to communicate with applicants using trauma informed principles
• Ability to interpret complex information and identify key aspects to support validation, assessment and recommendation processes
• High level of accuracy and attention to detail in reading, writing and talking about applications, as well as the processing and recording of information
• Self-awareness and ability to self-manage in a complex, changing environment whilst in a diverse team with a high workload in a high-risk environment
• Demonstrated ability to self-regulate emotions, adapt to changing priorities, and work schedules

Applicants are required to hold Australian Citizenship at time of application and hold a Baseline security clearance. Candidates who do not currently hold a Baseline must be able to obtain and maintain this level of clearance.
 
If you are interested in this role, please APPLY NOW or call Jane Rippingale at DFP Recruitment on (02) 6162 7333 or email jrippingale@dfp.com.au for further information.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
 
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
 
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.