Job description
Our federal government client is seeking experienced candidates for multiple APS5 Contact Officer opportunities in Perth CBD.
Rate: $44.38 per hour plus 15.4% Superannuation (equates to $86,541 per annum)
Location: Perth CBD
Hours: Full-time – 37.5 hours per week
Duration: Initial 6-12 month contract with possible 6-12 month extension
Type: Max-term contract (annual, sick and flex leave entitlements included)
Work From Home: Office based only - No WFH flexibility
Position: APS5 Contact Officer
DFP Recruitment Perth are seeking multiple APS5 equivalent Contact Officers to join the Contact & Indigenous Service Delivery Stream of a Commonwealth Government-managed scheme. This scheme delivers meaningful support and assistance to applicants.
Role Overview:
This is a full-time position offering benefits such as annual leave, personal leave accrual, and a competitive superannuation rate of 15.4%. Successful candidates will receive tailored role-specific training and access to wellbeing support.
As a Contact Officer, you will manage inbound and outbound calls, providing applicants and their nominees with updates on their applications and outcomes. You will also redirect specific inquiries to relevant internal teams when necessary.
Your role will involve assisting applicants in accessing support services and guiding them through each stage of the application process. Given the sensitive nature of the work, all interactions must be trauma-informed and respectful.
Key Responsibilities:
Please APPLY NOW with your updated resume. For any queries, please call 08 9287 9800 or email Jesse at DFP Recruitment Perth on jchiplinsky@dfp.com.au
Shortlisted applicants will be contacted to book in an interview for further assessment of their suitability.
#SCR-jesse-chiplinsky
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
Rate: $44.38 per hour plus 15.4% Superannuation (equates to $86,541 per annum)
Location: Perth CBD
Hours: Full-time – 37.5 hours per week
Duration: Initial 6-12 month contract with possible 6-12 month extension
Type: Max-term contract (annual, sick and flex leave entitlements included)
Work From Home: Office based only - No WFH flexibility
Position: APS5 Contact Officer
DFP Recruitment Perth are seeking multiple APS5 equivalent Contact Officers to join the Contact & Indigenous Service Delivery Stream of a Commonwealth Government-managed scheme. This scheme delivers meaningful support and assistance to applicants.
Role Overview:
This is a full-time position offering benefits such as annual leave, personal leave accrual, and a competitive superannuation rate of 15.4%. Successful candidates will receive tailored role-specific training and access to wellbeing support.
As a Contact Officer, you will manage inbound and outbound calls, providing applicants and their nominees with updates on their applications and outcomes. You will also redirect specific inquiries to relevant internal teams when necessary.
Your role will involve assisting applicants in accessing support services and guiding them through each stage of the application process. Given the sensitive nature of the work, all interactions must be trauma-informed and respectful.
Key Responsibilities:
- Provide inbound and outbound telephony support to applicants, nominees, and other callers.
- Organize workflow with minimal direction and escalate risks or issues as required.
- Build and maintain effective relationships with internal and external stakeholders to ensure timely outcomes for applicants.
- Resolve routine and complex inquiries, collaborating with other teams within the scheme to address complaints or systemic issues.
- Communicates confidently, delivering clear, concise, and articulate verbal and written messages.
- Understands the importance of trauma-informed principles in providing high-quality service.
- Applies relevant legislation, policies, procedures, and information management practices.
- Demonstrates a high level of accuracy and attention to detail in processing and recording information.
- Can effectively self-manage in a complex, fast-paced environment with a high workload.
- Must be an Australian Citizen and be able to provide documentation to support this.
- Must hold a Baseline security clearance or be able to obtain and maintain this level of clearance.
- Each candidate is to write a 250-word pitch about why they want to apply for this role
Please APPLY NOW with your updated resume. For any queries, please call 08 9287 9800 or email Jesse at DFP Recruitment Perth on jchiplinsky@dfp.com.au
Shortlisted applicants will be contacted to book in an interview for further assessment of their suitability.
#SCR-jesse-chiplinsky
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
