Job description
The Opportunity
Join an Australian Government agency where you can make a meaningful impact while delivering exceptional customer service. We are seeking dedicated professionals for various APS3 and APS4 roles across multiple departments. These positions are vital in supporting the Australian Government’s commitment to serving the community effectively.
About You
Applicants new to DFP may be asked to provide additional information, including work rights status, via a survey link. If requested, please provide this information to expedite your application.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
Join an Australian Government agency where you can make a meaningful impact while delivering exceptional customer service. We are seeking dedicated professionals for various APS3 and APS4 roles across multiple departments. These positions are vital in supporting the Australian Government’s commitment to serving the community effectively.
About You
- Friendly, patient, and dedicated to assisting clients from diverse backgrounds
- Strong work ethic with a positive attitude
- Passionate about public service and community engagement
- High level of personal resilience, able to handle challenging situations and manage workload demands
- Experience in delivering high-quality customer service, preferably in a government or Contact Centre environment
- Excellent attention to detail with strong written and verbal communication skills
- Ability to thrive in a KPI-driven environment with a structured schedule
- Manage inbound calls, register and allocate interpreters, and assist non-English speaking clients by connecting them to interpreters and third-party services within targeted time frames.
- Resolve customer inquiries by providing accurate information and referrals, both face-to-face and via phone, including handling sensitive conversations.
- Provide counter support and guidance for client self-help kiosks and online platforms, while coordinating appointments and managing team email inquiries and telephone communications.
- Create invoices, accurately record data, conduct research, and prepare reports and correspondence to deliver high-quality customer service.
- Meet Key Performance Indicators related to handling time, adherence, and quality assurance, ensuring outstanding service to a diverse community.
- Initially a casual temporary opportunity, with potential for ongoing APS contracts
- Variable roster from Monday to Sunday, with hours scheduled between 8 am – 8 pm
- Full-time in-office commitment required
- Ongoing training and support in a collaborative team environment
- Attractive hourly rate
- Location: Melbourne
- Applicants must be Australian Ctizens
- Successful candidates will need to obtain a Baseline Australian Government security clearance and pass other employment suitability checks
Applicants new to DFP may be asked to provide additional information, including work rights status, via a survey link. If requested, please provide this information to expedite your application.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
