Job description
Our Federal Government client provides support, services and information to a range of customers. In the role of Client Support Officer, you will provide phone-based and administrative assistance to provide the delivery of services.
The Role and Responsibilities:
About You:
In return you will receive:
Please note: Successful candidates must be Australian Citizens and be willing to undertake a National Police Clearance.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
The Role and Responsibilities:
- answering telephone queries
- checking eligibility
- processing requests
- preparing written correspondence and updating systems
- liaising with internal and external stakeholders as required
About You:
- Call centre experience ideally within Government sector
- Processing of invoices
- Effective communication
- Initiative
- Problem solving skills
- Attention to detail
- Result oriented
- Ability to build and maintain strong relationships with key stakeholders
In return you will receive:
- Contract to commence February 2025 for an initial 12 month period
- Good team culture and supportive training environment
- Attractive hourly rate of $40p/h
Please note: Successful candidates must be Australian Citizens and be willing to undertake a National Police Clearance.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
