Job description
We are seeking a proactive and customer-focused Technology Officer to join our Government Client who is based in the Brisbane CBD. In this role you will provide exceptional frontline ICT support services to their clients and stakeholders. As a key member of the team, you will be responsible for resolving technical incidents, fulfilling service requests, and ensuring high levels of customer satisfaction. Your role will require a strong client focus, excellent problem-solving skills, and a commitment to delivering quality IT services.
About the role:
- Provide Level 1 & Level 2 support (help desk and desktop support) to clients both onsite and remotely.
- Monitor and process incoming help desk requests, ensuring all requests are managed professionally and within agreed timeframes.
- Troubleshoot and resolve technical issues, working with third-level teams when necessary to escalate incidents or obtain further technical information.
- Review and update IT documentation, including knowledge bases and asset registers.
- Assist with IT tasks such as hardwares imaging, software installations, and support for IT initiatives within the department.
- Advise clients on supported hardware and software both in one-on-one and group settings.
- Ensure incidents are resolved and service requests are fulfilled on time, meeting business requirements.
- Provide support for staff using onsite audio-visual equipment.
- Foster positive relationships with key stakeholders including internal teams, business units, suppliers, and external partners.
- Stay up to date with Treasury’s operations, business goals, and industry trends, ensuring compliance with Whole-of-Government and ICT industry standards.
About you:
To excel in this role, you should demonstrate:
- At least 2 years experience in a similar role.
- Strong knowledge of Windows operating systems.
- Proficiency in Microsoft Office 365.
- Experience with desktop devices (PCs, laptops, tablets, smartphones).
- Excellent analytical and problem-solving skills for diagnosing technical and hardware issues.
- Outstanding customer service skills and phone etiquette.
- Familiarity with ITIL processes (incident, change, and problem management).
- Experience managing Active Directory objects.
- Hands-on experience with ITSM platforms such as ServiceNow.
This is a contract role, initially for 3 months with the possibility of extension. You will be rewarded with an hourly rate of $58.02 plus super.
If you are passionate about IT support, thrive in a client-facing environment, and are eager to contribute to the success of the ICT services team, we encourage you to APPLY NOW!
For further information, please contact Maria on 07 3239 2587
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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