Job description
Our valued State Government client is looking an AO4 Business Assurance Officer to join their team in busy team in Chermside.
As the Business Assurance Officer, your responsibilities will include:
To be considered for this role, you will have:
This role offers an hourly rate of $54.34 + Super, an immediate start until 24/12/24 with a possibility of an extension and an opportunity to work with a collaborative team!
For a confidential discussion, please call DFP Recruitment on 3239 2500.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
As the Business Assurance Officer, your responsibilities will include:
- Effectively monitor and manage internal and external correspondence, incoming and outgoing telephone calls and ensure responses are provided within required time frames.
- Facilitation of the on-going development, improvement, and implementation of enhancements to policies, processes and procedures
- Assist in the advancing of the internal business assurance through undertaking the assessment of process conformance, performance management, reliability of management reporting and effectiveness of key controls.
- Maintain the compliance software QPulse and manage the licensing, distribution and maintenance.
- Provide advice and guidance concerning all facets of quality management implementation and operation.
- Manage the compliments/complaints management process
- Promote better operational practices through effective communication formats (e.g. newsletter).
- Provide monthly reporting to management and facilitate meetings to provide guidance on complaints management process.
- Conduct complex complaints investigations with clients and members of the public as requested by senior management.
To be considered for this role, you will have:
- Previous experience in a similar role
- Proven ability to understand the relationship between the business systems, the end user operations and the interacting processes and procedures and ensure the delivery of high-quality business assurance activities.
- Proven ability to rapidly acquire knowledge of a range of systems and processes and have proven ability to present relevant business improvement solutions.
- Demonstrated ability to build and sustain relationships
- Experience in providing accurate business assurance activities and taking personal responsibility for the delivery in a timely manner.
- Possesses high level and advanced written communication
This role offers an hourly rate of $54.34 + Super, an immediate start until 24/12/24 with a possibility of an extension and an opportunity to work with a collaborative team!
For a confidential discussion, please call DFP Recruitment on 3239 2500.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
