Job description
- Federal Government opportunities in Surry Hills
- 12 months Contract with possible extension
- $602.55 per day + super
- Hybrid work arrangement
This Government body works with people with disability, providers, and the community to deliver nationally consistent, responsive, and effective regulation of service providers. They seek to uphold the rights of, and promote the health, safety, and wellbeing of people with disability receiving supports or services.
The Role:
The EL1 Service Designer leads complex efforts in Participant Experience Design within the agency. This pivotal role involves team leadership with authority to manage and resolve detailed issues and risks. Responsibilities include leadership, planning, resource and performance management, and decision-making for team members and contractors.
Responsibilities may include but are not limited to:
- Leading research to contribute to agency understanding.
- Conducting qualitative and quantitative research.
- Documenting current service states and identifying participant and staff experiences.
- Managing process design improvements.
- Advocating for participants and stakeholders.
- Facilitating design-thinking sessions and testing future experiences.
- Applying knowledge of agency roles and impacts.
- Overseeing end-to-end service experiences to ensure consistency across touchpoints.
- Experience leading complex service design projects in government or large organizations.
- Proficiency in qualitative and quantitative research methods.
- Strong facilitation skills for design-thinking sessions with diverse stakeholders.
- Demonstrated ability to effectively manage and influence internal and external stakeholders.
- Proven track record of driving process design improvements for enhanced efficiency and user experience.
To be considered for this role, applicants must hold Australian Citizenship.
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Ankita on 02 9200 3683 for more information.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
