Job description
Our client has a passion for delivering exceptional customer assistance. As a global travel insurance provider, the organisation is dedicated to providing a memorable service experience to customer, helping them feel safe, protected, and cared for each step of their travel journey.
As a Customer Service Representative, this role will see you managing enquiries by phone, and providing advice and assistance to customers and partners regarding policy coverage, policy administration, existing medical conditions, and new or existing claims.
Responsibilities include:
Positions to commence Monday, 25th November 2024.
If you are seeking to join an organisation who values optimism, caring, togetherness, reliability and determination, with excellent career growth opportunities, and job flexibility then take the next step – APPLY NOW!
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
As a Customer Service Representative, this role will see you managing enquiries by phone, and providing advice and assistance to customers and partners regarding policy coverage, policy administration, existing medical conditions, and new or existing claims.
Responsibilities include:
- Receive phone calls, including but not limited to answering general enquires and liaising with internal claims officers
- Interpret policy coverage and determine if coverage applies to the claim submitted, escalating issues as needed
- Register and resolve customer complaints
- Maintain accurate records of calls received using relevant CRM, telephony and support
- systems
- Maintain product and Insurance Code of Practice knowledge
- Meet and exceed quality, processing times and customer excellence targets
- Well-developed communication skills and the ability to influence, negotiate and provide accurate information to customers
- Excellent problem-solving skills and the ability to interpret and gain thorough knowledge of Product Disclosure Statements (PDS)
- Intermediate computer skills, as well as the ability to adapt to new systems
- Excellent customer service skills and a passion for helping people and finding a solution to their needs
- Ability to work well under pressure within a fast-paced and rapidly changing environment with a positive can-do attitude
- Experience within a call centre, insurance or financial services environment (highly regarded)
Positions to commence Monday, 25th November 2024.
If you are seeking to join an organisation who values optimism, caring, togetherness, reliability and determination, with excellent career growth opportunities, and job flexibility then take the next step – APPLY NOW!
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
