Job description
We’re looking for customer-focused professionals to join our State Government clients. Your success will be measured by the quality of your customer interactions and your ability to resolve issues efficiently, with a strong focus on customer satisfaction.
Key Responsibilities:
- Represent our client in a professional and courteous manner during all customer interactions.
- Answering inbound calls.
- Access the knowledge management system to provide accurate, timely, and relevant information to customers.
- Display a customer-centric attitude and a solutions-driven approach in all interactions.
- Use initiative to identify when issues need to be escalated or additional support is required.
- Update the database as per required procedures and maintain up-to-date customer information.
- Ensure compliance with policies and procedures while meeting performance standards.
- Previous contact centre or customer-facing experience is highly regarded but not essential.
- Strong communication skills.
- Ability to think on your feet and resolve issues efficiently and effectively.
- Focus on delivering accurate information and maintaining high standards of service quality.
- Comfortable using computer systems.
- Strong focus on ensuring customer satisfaction and adhering to quality standards.
- A National Police Clearance is essential.
- A Working with Children Check is highly regarded.
If you would like to be considered for the role, please APPLY NOW!
8400 4400
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
