Job description
Job Title: Claims Consultant
Location: Southbank, Melbourne, VIC
Employment Type: Full-Time
Working Hours: Monday - Friday, 8:30 AM - 5:00 PM
About the Role:
We are seeking a dynamic and detail-oriented Claims Consultant to join our Melbourne-based call centre team. In this role, you will be responsible for managing and processing insurance claims efficiently and empathetically over the phone, ensuring a seamless experience for our clients. This is an excellent opportunity for a motivated professional with strong communication and customer service skills to make a meaningful impact.
Key Responsibilities:
Our client is a leading organisation dedicated to delivering exceptional insurance solutions and services that empower clients to navigate life's uncertainties with confidence. Our client pride themselves on their innovative approach, commitment to excellence, and a supportive team culture that values collaboration and professional growth.
What We Offer:
Submit your current resume highlighting your current skills and experience via the link provided. If you have any questions prior to applying, please contact Harley Darmanin, Recruitment Consultant via email hdarmanin@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
Location: Southbank, Melbourne, VIC
Employment Type: Full-Time
Working Hours: Monday - Friday, 8:30 AM - 5:00 PM
About the Role:
We are seeking a dynamic and detail-oriented Claims Consultant to join our Melbourne-based call centre team. In this role, you will be responsible for managing and processing insurance claims efficiently and empathetically over the phone, ensuring a seamless experience for our clients. This is an excellent opportunity for a motivated professional with strong communication and customer service skills to make a meaningful impact.
Key Responsibilities:
- Handle inbound and outbound calls to manage end-to-end claims processing in line with company policies and procedures.
- Assess and investigate claims to determine validity and appropriate outcomes.
- Communicate with clients, brokers, and other stakeholders to provide updates and resolve queries.
- Ensure timely and accurate documentation and data entry of claims information.
- Collaborate with internal departments to resolve complex claims and deliver exceptional service.
- Identify and mitigate potential risks and fraudulent activities.
- Stay updated with industry regulations and company guidelines.
- Previous experience in claims management or call centre roles within the insurance industry is highly desirable.
- Strong verbal communication and active listening skills.
- Excellent customer service abilities with a compassionate and professional approach.
- Proven ability to manage multiple tasks and meet deadlines in a fast-paced, high-volume call centre environment.
- Proficient in Microsoft Office Suite and claims management systems.
- A customer-first mindset with a focus on providing positive client experiences.
Our client is a leading organisation dedicated to delivering exceptional insurance solutions and services that empower clients to navigate life's uncertainties with confidence. Our client pride themselves on their innovative approach, commitment to excellence, and a supportive team culture that values collaboration and professional growth.
What We Offer:
- Competitive salary and benefits package with incentives post probation
- Opportunities for career development and professional growth.
- Supportive and collaborative team environment.
- Access to ongoing training and development programs.
- Opportunity for flexible working arrangements post probation
Submit your current resume highlighting your current skills and experience via the link provided. If you have any questions prior to applying, please contact Harley Darmanin, Recruitment Consultant via email hdarmanin@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
